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Customer Service Representative

1 month ago


Royston, Barnsley, United Kingdom Get Staffed Online Recruitment Full time

Customer Service Representative

Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday, 8.30am - 4.30pm

Location: Hybrid to Royston

Salary: £22,425 per annum

SUMMARY

Our client is committed to providing occupational health and wellbeing solutions for employers across the UK.

As a frontline Client Service Advisor, your role will include being on the front line, handling calls, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.

REQUIREMENTS FOR THIS ROLE

  • Previous customer service skills and experience.
  • Proficient in handling inbound and outbound calls, listening to customers' needs and requests providing helpful solutions to their problems.
  • Proficient use of Microsoft Office and IT Solutions.
  • Diary management experience.
  • Ability to rationalise competing priorities.
  • Confident communicator.
  • Providing services to meet quality assurance targets.
  • Working to and maintaining internal and external KPI`s.
  • Maintaining accurate customer service record.

CORE SKILLS & BEHAVIOURS

  • Problem Solving Skills
  • Ability to drive own personal performance and development
  • Managing a complex workload
  • Attentive Interpersonal Skills
  • Ability to quickly and successfully adapt and embrace change
  • Communication skills and strong command
  • Work independently and cooperatively as part of a team
  • Attention to detail
  • Understand the priorities of the organisation and translate them into service priorities
  • Responsible
  • Well Organised
  • Professional in appearance and approach
  • Able to work alone or as a team
  • Trustworthy and Honest
  • Calm under pressure
  • Willing to learn new skills
  • Efficient
  • Enthusiastic and Proactive
  • Possess a positive can-do attitude

HOW TO APPLY

Interested in this Customer Service Representative opportunity? Click apply and you will be redirected to our client's careers website to complete your application.