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IT 2ND Line Support

2 months ago


London, United Kingdom Conex Europe Full time

IT 2nd Line Escalation role - 6mnth FTC - Intl Law firm

Hybrid role 1 week office 1 week home rotation

43/45k pro rata + Benefits - on-call out-of-hours 1 wk in 5 or 6 - £35 per day / £125 per weekend / £425 per week + £30 per ticket.

International Law firm in the city have an immediate requirement for a 2nd line support specialist (escalation role from service desk), for a minimum 6 month FTC. Experience working within a law firm and with legal applications is preferred.

Technical skills required include

* Excellent troubleshooting skills, with demonstrable knowledge of desktop hardware, and laptops

* A minimum of 18 months' IT service desk/ IT support experience within a law firm

* Experience of core Microsoft Office products – Word, Excel, PowerPoint and Outlook

* A thorough understanding of legal software and technologies

* Audio/Video conference knowledge desirable

* Experience with ServiceNow desirable

* ITIL Foundation qualification desirable, or equivalent experience