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Internal Sales Representative

3 months ago

Witham, United Kingdom Adecco Full time

An exciting opportunity has arisen for a Permanent Internal Sales Representative to join our clients business based in Witham

Established for over forty years as one of the UK's leading specialist construction accessory suppliers, the client has built-up an enviable reputation for providing a wide product range together with a rapid and efficient service.

The client is recognised as a market leader, supplying major contractors and blue-chip companies, and our continual development maintains and enhances this prominent position.

Role: Permanent
Based in Witham

Salary: Circa £29k-£32k per annum, plus bonus. (Salary Flexible depending on candidates experience)

* Working Hours: 39 hours per week.
* Shifts to be: 8:30am to 5:00pm Monday to Friday.

* Holiday: 25 days annual leave plus bank holidays.
* Pension: auto-enrolment at 4%, matched by the Company up to 5%.
* Life cover at three times basic salary, whilst actively contributing to the pension scheme.
* Electric Car Scheme

Mission

Promote and sell the organisation's products and services within an assigned geographic area, product range or list
of customer accounts to secure orders at the best commercial rates within lower volume sales in line with the
company's terms and conditions to the highest Environmental, Health and Safety standards

Based in the Sales Office, you will become an integral part of a busy depot dealing with sales enquiries over the telephone, Email enquiries and pricing jobs.

You will be advising customers on our vast range of steel products, negotiating prices and building relationships with customers.

You will represent the depot and assist with the growth of the business, working as a team to increase sales. You will ensure that the needs of the customers are dealt with quickly and efficiently whilst providing a service that ensures that customers return on a regular basis.

Previous experience within an internal sales / telephone sales role is essential is required.

Candidates will ideally have construction industry experience i.e. sales with ground workers, civils contractors, frame contractors etc

You must be sales driven, have excellent customer service skills together with a good telephone manner and the ability to work well within a team.

Accountabilities
Negotiate prices and secure for lower volume sales leads using the set guidelines within the Power
Pricing system in response to customer enquiries
 Analyse and identify customer requirements from customer correspondence and refer if outside area
of responsibility
 Input customer enquiry into Power Pricing tool
 Use the Power Pricing guidelines to make decisions on what to quote the customer
 Calculate prices for products that fall outside range of power pricing
 Quote the customer
 Post won orders/quotes to ARMA through Power Pricing system

Promote additional products and added value services
 Assess customer needs
 Research the project for appropriate product suggestions
 Identify appropriate products for project
 Calculate and quote the customer

Identify, research and contact prospective and current customers and build/maintain positive
relationships that will generate future sales and repeat business
 Use internal and external resources to identify potential customers
 Make contact with prospective, lapsed and current customers
 Establish the needs of the customer
 Coordinate visits to sites if the volume is appropriate
 Engage with the appropriate company stakeholders to refer sales leads (accessory sales, any query)
 Provide customer feedback and information on customer and competitor activity to appropriate
contacts within the organisation so that they can respond to changing market conditions and customer
demands

Manage quotes within Power Pricing system
 Review status of quoted projects
 Identify open quotes and contact to enquire up to date customer requirements
 Update Power Pricing with current status of customer enquiries
 Ensure all lost quotes are captured in the appropriate system
Manage the delivery of secured orders
 Coordinate with Production and Transport in depot or via third party to deliver order requirements
where appropriate
 Obtain rebar and delivery schedules
 Supply schedules to automatic scheduling repository efficiently
 Oversee the customer delivery schedule through scheduling system
 Liaise with production to ensure delivery commitments to our customers are me

Resolve problems and customer complaints
 Identify potential complaints from customers as the contract progresses
 Take appropriate action to avoid a customer complaint
 Respond to customer complaints that arise
 Log customer complaints in CRM system
 Respond to feedback received from the CRM system
 Analyse and take action or escalate when common complaint trends are identified
 Work in conjunction with the credit control team to resolve credit issues

Technical Competencies
Power Pricing
ARMA
CRM
Excel
Word
Powerpoint
Outlook
Success Factors

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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