Customer Services

2 months ago


Lancing, United Kingdom Ambitious Resources Ltd Full time

Job Description:

We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support. The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.

Key Responsibilities:

* Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site

* Provide first-line technical support by asking pertinent questions to identify and troubleshoot issues.

* Efficiently organise and schedule on-site engineer visits when necessary.

* Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.

* Ensure customer satisfaction by providing timely and accurate information and support.

* Identify opportunities to improve customer service processes and contribute to team meetings with insights and feedback.

Qualifications:

* Previous experience in a customer service role, preferably with a technical support element.

* Excellent communication skills with the ability to ask relevant questions and gather necessary information.

* Strong problem-solving skills and the ability to think critically and analytically.

* Comfortable using CRM systems and other customer service software.

* Ability to work independently and as part of a team.

* A background or understanding of medical equipment is a plus but not required.

Skills and Attributes:

* Customer-focused with a proactive approach to resolving issues.

* Technically adept and able to understand and explain technical issues to non-technical customers.

* Strong organisational skills and attention to detail.

* Ability to handle high-pressure situations and remain calm and professional.

* Excellent time management skills and the ability to multitask effectively.

Benefits:

* Competitive salary and benefits package.

* Comprehensive training program to enhance your technical and customer service skills


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