Head of Services

1 month ago

Denbigh, United Kingdom Domus Recruitment Full time

Domus have an exciting opportunity as a Fix Term Head of services to join a great charity who provide support to vulnerable adults. This role is hybrid and could turn permanent after 6 months.   

In this role you will lead the turnaround and on-going performance of the supported living services in North Wales, providing support, guidance and direction to a team of Service Managers in achieving quality, customer and financial objective

 Key Responsibilities:

Ensure the delivery of all commissioned hours for each service in the areas of responsibility, taking responsibility for monitoring under and over delivery, ensure the impact of any under delivery is managed effectively, documented on the care hours spreadsheet and where required escalated.
Ensure that an emphasis on the consistency of quality-of-service delivery for residents, customers, relatives and staff is always obvious and is demonstrated by the leadership teams within the homes/services.
Ensure the highest standards of care, customer service, hospitality and support are always delivered and evidenced through the completion of a documented monthly service visit and 3 monthly compliance audits.
Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards, ensuring that monitoring is recorded on Nourish and other systems as required.
Ensure that the service action plans are embedded and driven to accomplishment. Support managers and liaise with the Support teams, facilitate and co-ordinate Quality Improvement.
As Area Operations Manager you will own the service improvement plans with you Service Managers and lead the update and dissemination of action plans ahead of weekly SIP calls.  
Deliver service improvement via the effective management of complaints, compliments and feedback, ensuring that lessons are learnt and shared with all manager in monthly regional team meetings.
Actively work with managers to eradicate agency usage and ensure that our own staff are supporting the people we support through effective workforce planning, liaising with the recruitment team to ensure all post are advertised. The Area Operations Manager have knowledge of vacant hours and on-boarding status for each home in the area.
Key Skills and Requirements:
Operate all services to achieve GOOD ratings with the Care Quality Commission as well as contract compliance with Cornwall Council and any other funding authority utilising internal audits.
Achieve month on month improvements in compliance leading, owning, and directing the turnaround of a portfolio of homes.
Direct leadership, people management and career development of the Managers within area.
Create and maintain a culture of improvement, sharing best practice and working collaborative with colleagues across the area, region and enabling functions from Shared Services.Don’t keep a good thing to yourself – Recommend a friend
If you are not looking, then perhaps you know someone who is and we will reward you with our recommend a friend scheme - £300 pounds worth of high street shopping vouchers if we place them into work and we do not already have them on our database.

If you are interested in the above Managing Director vacancy, please get in contact with Ella Bryett at Domus Recruitment

  • Head of Services

    2 weeks ago

    Denbigh, United Kingdom Domus Recruitment Full time

    Job Title: Head of ServicesJob Summary:Domus Recruitment is seeking an experienced and skilled professional to join our team as a Head of Services. This is an exciting opportunity to lead the turnaround and ongoing performance of supported living services in North Wales, providing support, guidance, and direction to a team of Service Managers in achieving...

  • Head of Services

    2 weeks ago

    Denbigh, United Kingdom Domus Recruitment Full time

    Job Title: Head of ServicesJob Summary:Domus Recruitment is seeking an experienced and skilled professional to join our team as a Head of Services. This is an exciting opportunity to lead the turnaround and ongoing performance of supported living services in North Wales, providing support, guidance, and direction to a team of Service Managers in achieving...

  • Head of Services

    4 weeks ago

    Denbigh, United Kingdom Domus Recruitment Full time

    Domus have an exciting opportunity as a Fix Term Head of services to join a great charity who provide support to vulnerable adults. This role is hybrid and could turn permanent after 6 months.   In this role you will lead the turnaround and on-going performance of the supported living services in North Wales, providing support, guidance and direction...

  • Head of Adult Services Director

    2 days ago

    Denbigh, Denbighshire, United Kingdom Domus Recruitment Full time

    Exciting Opportunity for a Head of Adult ServicesDomus Recruitment is seeking a highly skilled and experienced professional to join our team as a Head of Adult Services. This is a fantastic opportunity to lead the turnaround and ongoing performance of our supported living services in North Wales, providing support, guidance, and direction to a team of...

  • Head of Adult Services Director

    2 days ago

    Denbigh, Denbighshire, United Kingdom Domus Recruitment Full time

    Exciting Opportunity for a Head of Adult ServicesDomus Recruitment is seeking a highly skilled and experienced professional to join our team as a Head of Adult Services. This is a fantastic opportunity to lead the turnaround and ongoing performance of our supported living services in North Wales, providing support, guidance, and direction to a team of...

  • Executive Chef Assistant

    2 weeks ago

    Denbigh, Denbighshire, United Kingdom The Dinorben Arms Full time

    About the Role:We are seeking a highly skilled and experienced Sous Chef to join our kitchen team at The Dinorben Arms. As a key member of our culinary team, you will be responsible for leading kitchen operations, collaborating with the Head Chef, and maintaining high standards of food quality, presentation, and service.Key Responsibilities:Lead kitchen...

  • Executive Chef Assistant

    2 weeks ago

    Denbigh, Denbighshire, United Kingdom The Dinorben Arms Full time

    About the Role:We are seeking a highly skilled and experienced Sous Chef to join our kitchen team at The Dinorben Arms. As a key member of our culinary team, you will be responsible for leading kitchen operations, collaborating with the Head Chef, and maintaining high standards of food quality, presentation, and service.Key Responsibilities:Lead kitchen...

  • Executive Chef Assistant

    2 weeks ago

    Denbigh, United Kingdom The Dinorben Arms Full time

    {"title": "Sous Chef Opportunity", "content": "About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our team at The Dinorben Arms. As a key member of our kitchen team, you will be responsible for assisting the Head Chef in leading kitchen operations, driving food culture, and maintaining high standards of food quality,...

  • Executive Chef Assistant

    2 weeks ago

    Denbigh, United Kingdom The Dinorben Arms Full time

    {"title": "Sous Chef Opportunity", "content": "About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our team at The Dinorben Arms. As a key member of our kitchen team, you will be responsible for assisting the Head Chef in leading kitchen operations, driving food culture, and maintaining high standards of food quality,...

  • Executive Chef

    2 weeks ago

    Denbigh, Denbighshire, United Kingdom The Dinorben Arms Full time

    About the Role:We are seeking an experienced and skilled Chef de Partie to join our team at The Dinorben Arms. As a key member of our kitchen team, you will be responsible for supporting our Sous Chefs and Head Chef in delivering exceptional culinary experiences to our guests.Key Responsibilities:Prepare and cook a variety of dishes to a high standard, using...

  • Executive Chef

    2 weeks ago

    Denbigh, Denbighshire, United Kingdom The Dinorben Arms Full time

    About the Role:We are seeking an experienced and skilled Chef de Partie to join our team at The Dinorben Arms. As a key member of our kitchen team, you will be responsible for supporting our Sous Chefs and Head Chef in delivering exceptional culinary experiences to our guests.Key Responsibilities:Prepare and cook a variety of dishes to a high standard, using...

  • Sous Chef

    2 weeks ago

    Denbigh, United Kingdom The Dinorben Arms Full time

    Are you passionate about creating culinary masterpieces??As a Sous Chef at?The Dinorben Arms, Bodfari, you will be an integral part of our kitchen team, contributing to the creation of exceptional dining experiences. The role involves collaborating closely with the Head Chef, leading kitchen operations, and maintaining high standards of food quality,...

  • Sous Chef

    2 weeks ago

    Denbigh, Wales, United Kingdom The Dinorben Arms Full time

    Are you passionate about creating culinary masterpieces??As a Sous Chef at?The Dinorben Arms, Bodfari, you will be an integral part of our kitchen team, contributing to the creation of exceptional dining experiences. The role involves collaborating closely with the Head Chef, leading kitchen operations, and maintaining high standards of food quality,...

  • Sous Chef

    7 days ago

    Denbigh, LL16, Denbigh, United Kingdom The Dinorben Arms Full time

    Are you passionate about creating culinary masterpieces??As a Sous Chef at?The Dinorben Arms, Bodfari, you will be an integral part of our kitchen team, contributing to the creation of exceptional dining experiences. The role involves collaborating closely with the Head Chef, leading kitchen operations, and maintaining high standards of food quality,...