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Head of Adult Services Director
2 months ago
Domus Recruitment is seeking a highly skilled and experienced professional to join our team as a Head of Adult Services. This is a fantastic opportunity to lead the turnaround and ongoing performance of our supported living services in North Wales, providing support, guidance, and direction to a team of Service Managers in achieving quality, customer, and financial objectives.
Key Responsibilities:- Service Delivery: Ensure the delivery of all commissioned hours for each service in the areas of responsibility, taking responsibility for monitoring under and over delivery, ensuring the impact of any under delivery is managed effectively, documented on the care hours spreadsheet, and where required escalated.
- Quality and Compliance: Ensure that an emphasis on the consistency of quality-of-service delivery for residents, customers, relatives, and staff is always obvious and is demonstrated by the leadership teams within the homes/services.
- Care and Support: Ensure the highest standards of care, customer service, hospitality, and support are always delivered and evidenced through the completion of a documented monthly service visit and 3 monthly compliance audits.
- Performance Monitoring: Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards, ensuring that monitoring is recorded on Nourish and other systems as required.
- Service Improvement: Ensure that the service action plans are embedded and driven to accomplishment. Support managers and liaise with the Support teams, facilitate and coordinate Quality Improvement.
- Area Operations: As Area Operations Manager, you will own the service improvement plans with your Service Managers and lead the update and dissemination of action plans ahead of weekly SIP calls.
- Complaints and Feedback: Deliver service improvement via the effective management of complaints, compliments, and feedback, ensuring that lessons are learnt and shared with all managers in monthly regional team meetings.
- Workforce Planning: Actively work with managers to eradicate agency usage and ensure that our own staff are supporting the people we support through effective workforce planning, liaising with the recruitment team to ensure all posts are advertised.
- Leadership and Management: Operate all services to achieve GOOD ratings with the Care Quality Commission as well as contract compliance with Cornwall Council and any other funding authority utilizing internal audits.
- People Management: Direct leadership, people management, and career development of the Managers within the area.
- Culture of Improvement: Create and maintain a culture of improvement, sharing best practices, and working collaboratively with colleagues across the area, region, and enabling functions from Shared Services.
