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Call Centre Advisor

2 months ago

Harlow, United Kingdom Adecco Full time

Job Title: Call Centre Advisor

Location: Harlow

Salary: £23,400 + performance-related bonus's

Contract Details: Monday to Friday, shift patterns of 8am-4pm or 10am-6pm on a weekly rotation. Fully office-based role with free parking.

Responsibilities:

Answering inbound calls and making outbound calls to clients
Updating the CMS with accurate call notes from clients
Collecting and processing payments onto the database and setting up payment arrangements with clients
Dealing with queries and complaints, ensuring accurate details are obtained for the correct department
Providing admin and ad-hoc tasks to support the teamAre you ready for a fantastic opportunity to join a leading provider in their field? Our client, based in Harlow, is seeking a proactive and customer-oriented individual to join their team as a Call Centre Advisor.

As a Call Centre Advisor, you will play a vital role in providing exceptional service to our client's customers. Your main responsibilities will include answering calls, updating client information, and assisting with payment processing. With a focus on accuracy and efficiency, you will also handle queries and complaints, ensuring the swift resolution of any issues.

To excel in this role, you should possess excellent communication skills, both written and verbal. Your confident telephone manner and strong organisational abilities will be essential in managing your daily tasks. Proficiency in Microsoft Office applications, particularly Outlook and Excel, is also required.

In return for your dedication and commitment, you will receive a competitive salary of £23,400, along with performance-related bonus's after your probation period. Our client values a friendly and welcoming office environment, where teamwork is key.

If you are ready to take the next step in your career as a Customer Service & Collections Advisor, click apply now to join our client's dynamic team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website