Senior Call Centre Team Leader

7 months ago


Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

**About The Role**:
As the Senior Shift Team Leader you will be reporting into the Patient Services Manager and leading a team of people who are responsible for, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK and the Shift Leader. You will achieve optimum performance in given therapy areas through direct line management of Team Leaders. You will need to facilitate, motivate, and manage the performance of the team in line with business objectives and customer Service Level Agreements. You will be a strong promoter of the operational performance of Patients Services internally and actively collaborate with other operational leads to achieve solutions.

**Why LloydsPharmacy Clinical Homecare?**

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal

**About Us**:
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.



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