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Call Centre Team Leader

8 months ago

Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

**About The Role**:
**Join Our Team as a Call Centre Team Leader**
- Location: Harlow, England

**About the role**:
**Are you passionate about leading teams and delivering exceptional service? If you are, then we want to hear from you **In this role you will be reporting to the Senior Call Centre Leader and have a team of Patient Service Coordinators, who coordinate, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK. You will need to motivate and manage the end to end performance of the team, exceeding Customer and Patient expectations at every opportunity to ensure success. You will be a strong promoter of the operational performance of Patients Services internally and actively collaborate with other operational leads to achieve solutions.

What you'll do:

- Supervise and support a team of Contact Centre Coordinator performance, ensuring they meet KPIs and quality standards.
- Maintain smooth daily operations, striving for excellence while prioritising patient needs.
- Foster the growth and development of your team through coaching, mentoring, and training.
- Ensure accurate record-keeping, reporting, and compliance with data regulations.
- Cultivate positive relationships with stakeholders to enhance patient care.

**Why LloydsPharmacy Clinical Homecare?**

***

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal

**About You**:
**About You**:

- Experience leading teams in a call centre environment
- Proven track record of managing shifts and exceeding KPIs
- Ability to foster a positive workplace culture
- Effective communication skills
- Dedication to prioritising patient needs

**About Us**:
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.