Call Centre Team Leader

5 months ago

Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

**About The Role**:
**Join Our Team as a Call Centre Team Leader**
- Location: Harlow, England

**About the role**:
**Are you passionate about leading teams and delivering exceptional service? If you are, then we want to hear from you **In this role you will be reporting to the Senior Call Centre Leader and have a team of Patient Service Coordinators, who coordinate, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK. You will need to motivate and manage the end to end performance of the team, exceeding Customer and Patient expectations at every opportunity to ensure success. You will be a strong promoter of the operational performance of Patients Services internally and actively collaborate with other operational leads to achieve solutions.

What you'll do:

- Supervise and support a team of Contact Centre Coordinator performance, ensuring they meet KPIs and quality standards.
- Maintain smooth daily operations, striving for excellence while prioritising patient needs.
- Foster the growth and development of your team through coaching, mentoring, and training.
- Ensure accurate record-keeping, reporting, and compliance with data regulations.
- Cultivate positive relationships with stakeholders to enhance patient care.

**Why LloydsPharmacy Clinical Homecare?**

***

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal

**About You**:
**About You**:

- Experience leading teams in a call centre environment
- Proven track record of managing shifts and exceeding KPIs
- Ability to foster a positive workplace culture
- Effective communication skills
- Dedication to prioritising patient needs

**About Us**:
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

  • Call Centre Shift Leader

    5 months ago

    Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: As the call centre shift leader you will be reporting to the Senior Call Centre Leader and leading a team of people who are responsible for coordinating, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK, the Shift Leader will need to motivate and manage the end to end performance of the team,...

  • Call Centre Agent

    1 month ago

    Harlow, United Kingdom CV-Library Full time

    Job Title: Call Centre Agent Location: Harlow Salary: £23,400 plus performance-related bonus's Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm About Our Client: Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and...

  • Call Centre Agent

    4 weeks ago

    Harlow, United Kingdom Adecco Full time

    Job Title: Call Centre AgentLocation: HarlowSalary: £23,400 plus performance-related bonus'sHours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pmAbout Our Client:Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional growth,...

  • Call Centre Agent

    5 months ago

    Harlow, United Kingdom CESL Full time

    **Salary**:£22,317.75 per annum **Hours**:37.5 hours per week **Location**:Harlow **Shifts**:Between 8am-8pm Monday to Saturday **Reporting to**:Collections Team Leader **About Us** Court Enforcement Services Limited is one of the largest and fastest growing High Court and Civil Enforcement companies in the UK. Since forming in 2014, we have managed...

  • Call Centre Agent

    5 months ago

    Harlow, United Kingdom CESL Full time

    **Salary**:£22,317.75 per annum **Hours**:37.5 hours per week **Location**:Harlow **Shifts**:Between 8am-8pm Monday to Saturday **Reporting to**:Collections Team Leader **About Us** Court Enforcement Services Limited is one of the largest and fastest growing High Court and Civil Enforcement companies in the UK. Since forming in 2014, we have managed...

  • Call Centre Agent

    1 month ago

    Harlow, United Kingdom Adecco UK Limited Full time

    Job Title: Call Centre AgentLocation: HarlowSalary: £23,400 plus performance-related bonus'sHours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pmAbout Our Client:Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional growth,...

  • Senior Call Centre Team Leader

    5 months ago

    Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: As the Senior Shift Team Leader you will be reporting into the Patient Services Manager and leading a team of people who are responsible for, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK and the Shift Leader. You will achieve optimum performance in given therapy areas through direct line...

  • Call Centre Agent

    1 month ago

    Harlow District, United Kingdom Adecco Full time

    Job Title: Call Centre Agent Location: Harlow Salary: £23,400 plus performance-related bonus's Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm About Our Client: Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional...

  • Call Centre Representative/Assistant

    2 weeks ago

    Harlow, United Kingdom CV-Library Full time

    Call Centre Representative/Assistant Location: Harlow, Essex Salary: £28,000 basic Hours: 9:00 AM - 6:00 PM, Monday to Friday Benefits: 22 days holiday + bank holidays, free onsite parking Are you passionate about delivering excellent customer service? Do you have a great telephone manner and a can-do attitude? Our client, a trusted provider of...

  • Call Centre/Account Manager

    2 weeks ago

    Harlow, United Kingdom CV-Library Full time

    Job Opportunity: Call Centre Operator / Account Manager Location: Harlow Salary: £35,000-£40,000 basic salary Hours: Monday – Friday, 9am-6pm (occasional weekends, with two days off during the week) Are you an experienced sales professional or account manager looking for your next career move? Our client, a leading supplier of quality...

  • Call Performance Coach

    5 months ago

    Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: As a Call Performance Coach you will work as a part of LloydsPharmacy Clinical Homecare's support function within their Patient Services Team. You will support the team of Patient Services Coordinators in delivering the correct information to our patients and ensure they are providing quality customer service during their patient calls...

  • Contact Centre Team Lead

    2 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Reed Business Support is seeking a Contact Centre ManagerThis is a highly regulated and niche environment, ideally you will be from a financial/insurance/collections background.You will have a successful background managing a team in a call centre, including absence, performance and conduct. You will be comfortable leading from the front, while providing...

  • Contact Centre Team Lead

    2 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Reed Business Support is seeking a Contact Centre ManagerThis is a highly regulated and niche environment, ideally you will be from a financial/insurance/collections background.You will have a successful background managing a team in a call centre, including absence, performance and conduct. You will be comfortable leading from the front, while providing...

  • Contact Centre Experience Manager

    3 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Job Title: Contact Centre Experience ManagerReed Business Support is working with a leading client in Harlow to find a skilled Contact Centre Experience Manager. This is a unique opportunity to join a highly regulated and niche environment, ideally with a background in finance, insurance, or collections.You will have a proven track record of managing a team...

  • Contact Centre Experience Manager

    3 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Job Title: Contact Centre Experience ManagerReed Business Support is working with a leading client in Harlow to find a skilled Contact Centre Experience Manager. This is a unique opportunity to join a highly regulated and niche environment, ideally with a background in finance, insurance, or collections.You will have a proven track record of managing a team...

  • Seasonal Plant Supervisor

    1 week ago

    Harlow, Essex, United Kingdom MorePeople Full time

    About the Role:As a Seasonal Plant Supervisor at MorePeople, you will be responsible for overseeing the seasonal plant section of the garden centre, ensuring it is well-stocked and beautifully presented. This role requires a knowledgeable and customer-focused leader who can inspire and manage a team.Key Responsibilities: Oversee the seasonal plant section of...

  • Contact Centre Manager

    3 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Job Title: Contact Centre ManagerReed Business Support is working with a leading company in their search for a Contact Centre Manager. This is a highly regulated and niche environment, ideally you will be from a financial/insurance/collections background.You will have a successful background managing a team in a call centre, including absence, performance,...

  • Contact Centre Manager

    3 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Job Title: Contact Centre ManagerReed Business Support is working with a leading company in their search for a Contact Centre Manager. This is a highly regulated and niche environment, ideally you will be from a financial/insurance/collections background.You will have a successful background managing a team in a call centre, including absence, performance,...

  • Contact Centre Experience Manager

    7 days ago

    Harlow, Essex, United Kingdom Reed Full time

    Reed Business Support is working with a client in Harlow to find a Contact Centre Manager for a highly regulated and niche environment. Ideally, you will have a background in finance, insurance, or collections.You will have experience managing a team in a call centre, including absence, performance, and conduct. You will be comfortable leading from the front...

  • Team Leader

    2 weeks ago

    Harlow, Essex, United Kingdom TJX Companies, Inc. Full time

    Unlock your potential in a dynamic retail environment where every day is a new opportunity to shine. As a Retail Team Leader at TJX Companies, Inc., you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business results.About the RoleWe're seeking a motivated and results-driven individual to join our team as...