Service Manager

1 week ago


Brackley, United Kingdom Universal Business Team Full time

Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team

Responsibilities:

- Team Management

o Manage and Lead a team of Engineers & Customer Service representatives.

o Maintain a collaborative and positive work environment that encourages innovation & continuous improvement.

o Motivate team members & work alongside Department managers to keep operations & mission aligned.

- Technical Support

o Oversee technical operations & assist when needed.

o Ensure timely responses to customer inquiries & service requests

- Customer Service

o Define and uphold service level agreements, go above and beyond customer expectations.

o Maintain & build relationships with larger customers

Requirements

* Leader and a team-player

* Take ownership and create a culture of trust and accountability

* Challenges the status quo and work well in high-pressure situations

* Exceptional prioritization and time management skills

* Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful

* Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision

* Self-aware, flexible and open-minded

* Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset

* Advocate of the Service team and customers

Benefits

* Starting Salary 35,000K

* Quarterly Bonuses

* Holiday entitlement of 21 days per annum + bank holidays


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