Service Manager

4 weeks ago


Brackley, United Kingdom Universal Business Team Full time

Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team

Responsibilities:

-       Team Management

o   Manage and Lead a team of Engineers & Customer Service representatives.

o   Maintain a collaborative and positive work environment that encourages innovation & continuous improvement.

o   Motivate team members & work alongside Department managers to keep operations & mission aligned.

-       Technical Support

o   Oversee technical operations & assist when needed.

o   Ensure timely responses to customer inquiries & service requests

-       Customer Service

o   Define and uphold service level agreements, go above and beyond customer expectations.

o   Maintain & build relationships with larger customers

Requirements

  • Leader and a team-player
  • Take ownership and create a culture of trust and accountability
  • Challenges the status quo and work well in high-pressure situations
  • Exceptional prioritization and time management skills
  • Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful
  • Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision
  • Self-aware, flexible and open-minded
  • Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
  • Advocate of the Service team and customers

Benefits

  • Starting Salary 35,000K
  • Quarterly Bonuses
  • Holiday entitlement of 21 days per annum + bank holidays


  • Brackley, United Kingdom Cameo Consultancy Full time

    We are looking for an experienced **Customer Service Manager** available for an immediate start, on a temporary basis, for eight weeks offering an hourly rate of £16.00 an hour the role is based in Brackley working onsite. Key to the role isto support the team manager and customer service team with day to day activities from tasking escalation calls to all...

  • Service Administrator

    4 weeks ago


    Brackley, United Kingdom Shepherd Stubbs Full time

    SUMMARY This this long-established (20+ years) handling solutions company has an excellent reputation for being a ‘one-stop-shop’ for its customers with a passion and commitment to always working to the highest standards. Company values include: teamworking, respecting others, fair treatment, high company standards with a ‘Customer First’...


  • Brackley, United Kingdom Universal Business Team Full time

    We are currently seeking a Service Scheduler/Administrator to join a well-established, family-run SME based in Brackley. Reporting directly to the After-Sales Manager, you are responsible for any administrational day-day tasks within the Service Department. This will be, for example, contacting customers, creating invoices and collating data. You will be...


  • Brackley, Northamptonshire, United Kingdom Girling Jones Ltd Full time

    Technical Services Manager Location: RAF Croughton Salary: GBP38,000- GBP42,000 Plus Car / Allowance Girling Jones are seeking a Technical Services Manager Mechanical/HVAC to manage and support 9 engineers in the PPM & reactive maintenance tasks across RAF Croughton. The Technical Services Manager will provide key operational support to the...


  • Brackley, United Kingdom Leidos Full time

    **Description** Are you looking for your next **“great mission”** professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? **Leidos has the perfect job for you Croughton, UK!** The **BEST and BRIGHTEST** come to Leidos, where we take pride in making a difference for every day! Leidos offers...


  • Brackley, United Kingdom Cameo Consultancy Full time

    As the Customer Service Administrator, you will be joining this established company who since 2010 have grown to over 300 locations and employ over 2000 staff. The role will be based in Brackley where you will be part of a small team. This role will suitan individual who wants to grow with the business and be part of their supportive and fabulous...


  • Brackley, United Kingdom Agenda Partnership Full time

    If you're an experienced administrator looking to work with a dynamic team this is the role for you. You will report to the Delivery Manager and provide administrative support to the Sales and Service Delivery team who are both office and field based. You will need to be confident working in a busy role and be exceptional with being able to prioritise the...

  • Registered Manager

    2 days ago


    Brackley, United Kingdom Coburg Banks Technical Full time

    Are you a passionate and experienced Domiciliary Care Manager looking for a new challenge? Our client, a respected care provider established since the mid 1990s, is in need of a dedicated professional to manage and grow their service based in Brackley. They are prepared to offer: Attractive salary range of £35k to £37k basicAdditional car allowance and...


  • Brackley, United Kingdom Wickes Full time

    We're looking for an articulate and driven individual to join our installations department, working within the installation service team based in Northampton as Customer Service Team Leader to manage the day-to-day operational activities and standards of the Central Operations Team to ensure the effective delivery of Customer Service and Field Support in...


  • Brackley, United Kingdom ePac Flexible Packaging France Full time

    Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Silverstone could be the place for you. We are currently on the look out for a sales support specialist to support our customers throughout the UK and Europe. If you have a proven track record of delivering exceptional customer service and...

  • Registered Manager

    2 weeks ago


    Brackley, United Kingdom CareerBliss Full time

    Are you a passionate and experienced Domiciliary Care Manager looking for a new challenge? Our client, a respected care provider established since the mid 1990's, is in need of a dedicated professional to manage and grow their service based in Brackley. They are prepared to offer: Attractive salary range of £35k to £37k basicAdditional car allowance and...


  • Brackley, United Kingdom Willow HR Full time

    We have a really great opportunity for a home-working zero hours contract for a customer service executive. We are looking for someone to join us from September to December either part time or full time to help us manage our busy Christmas ordering period. There is opportunity after Christmas to go permanent with the team if you wish. If you are great at...

  • Client Manager

    4 weeks ago


    Brackley, United Kingdom Hello Recruitment Associates Ltd Full time

    Client Manager - Accountancy Practice - Brackley - £45000 to £55000 Hello Recruitment is pleased to be recruiting a Client Manager for an Accountancy Practice based in Brackley who deliver accountancy services to a wide variety of accounts.The client is seeking a qualified accountant with a strong technical accounting and tax knowledge with a bias to SME's...

  • Registered Manager

    2 weeks ago


    Brackley, United Kingdom Coburg Banks Technical Full time

    Are you a passionate and experienced Domiciliary Care Manager looking for a new challenge? Our client, a respected care provider established since the mid 1990's, is in need of a dedicated professional to manage and grow their service based in Brackley. They are prepared to offer: Attractive salary range of £35k to £37k basicAdditional car allowance and...

  • Registered Manager

    2 weeks ago


    Brackley, United Kingdom Coburg Banks Technical Full time

    Are you a passionate and experienced Domiciliary Care Manager looking for a new challenge? Our client, a respected care provider established since the mid 1990's, is in need of a dedicated professional to manage and grow their service based in Brackley. They are prepared to offer: Attractive salary range of £35k to £37k basicAdditional car allowance and...

  • Registered Manager

    2 weeks ago


    Brackley, United Kingdom Coburg Banks Technical Full time

    Are you a passionate and experienced Domiciliary Care Manager looking for a new challenge? Our client, a respected care provider established since the mid 1990's, is in need of a dedicated professional to manage and grow their service based in Brackley. They are prepared to offer: Attractive salary range of £35k to £37k basicAdditional car allowance and...

  • Registered Manager

    1 day ago


    Brackley, United Kingdom Coburg Banks Technical Full time

    Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Are you a passionate and experienced Domiciliary Care Manager looking for a new challenge? Our client, a respected care provider established since the mid 1990's, is in need of a dedicated professional to manage and grow their service based in...

  • Branch Manager

    1 month ago


    Brackley, United Kingdom Mitchell Maguire Full time

    **Branch Manager - Plastic Buildings Products** Job Title: Branch Manager - Plastic Buildings Products Industry Sector: Plastic Plumbing, Plastic Drainage, Building Products, Building Materials, Roofline Products, Drainage Products, Roofing Products, Plumbing Systems, Plastic Building Systems, Pipe & Fittings, Cladding, Decking, Facias, Guttering,...

  • HR Manager

    2 weeks ago


    Brackley, United Kingdom The Airedale Group Full time

    HR ManagerCompany Overview: We are the market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we...

  • HR Manager

    2 days ago


    Brackley, United Kingdom The Airedale Group Full time

    HR ManagerNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Company Overview: We are the market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the...