Head of Training Services

4 weeks ago


Brackley Northamptonshire, United Kingdom Universal Business Team Full time

Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team
Team Management
o Manage and Lead a team of Engineers & Customer Service representatives.
Technical Support
o Ensure timely responses to customer inquiries & service requests
- Customer Service
o Define and uphold service level agreements, go above and beyond customer expectations.
Exceptional prioritization and time management skills
Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful
Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision
Self-aware, flexible and open-minded
Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
Advocate of the Service team and customers
Quarterly Bonuses
Holiday entitlement of 21 days per annum + bank holidays


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