Customer Service Coordinator

3 weeks ago


Brackley, United Kingdom Plus One Personnel Full time

Customer Service Coordinator - Temp to Perm

Job Details

**Sector**:
Customer Services

**Location**:
Brackley, Northamptonshire

**Type**:
Temporary

**Salary**:
£12

**Reference**:
731623

**Key Responsibilities**
- To oversee the booking of all jobs on site, walk-ins, recoveries, and drivers.
- Oversee all deliveries and collections.
- To confirm all appointments with customers 24 hours before work is completed.
- Manage the daily diary (pickups, deliveries, collections) making sure all relevant documents are imported or exported via Checkmate.
- Be able to give customers updates on their vehicle’s progress via SMS (to be done every Tuesday and Thursday).
- You’ll be overseeing the return of complete vehicles, making sure that times and arrangements are set up correctly on Autoflow.
- Contacting customers and updating them if there are any delays.
- To oversee and update accordingly all online portals daily.
- Complete follow-up calls to all customers after repair work has been completed (ideally within 48 hours) to leave a Trust Pilot Review.
- Chase up the removal of all Total Loss vehicles on site, after 3 days of confirmation.
- Checking jobs self-auth/ Auth’ed appointment and waiting for authority and chasing relevant personnel and/or directly if knowledgeable to do so.
- To deal with the process of first notification (FNOL) from insurance companies and/or accident management companies.
- Within SLA.
- Set up Jobs on Autoflow.
- Making sure all correct Insurance and work Providers are entered into Autoflow.
- Arranging estimates, repairs, and/or recoveries.
- Element of reception duties, such as answering/dealing with calls from customers, Insurance Companies, and work providers.

**Key Skills & Experience**
- Previous Customer Service experience.
- Strong problem-solving, organization, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
- Preferred experience in an outbound call centre or order desk environment.
- Flexibility and adaptability.
- Advantageous Diploma or Graduate experience within the Automotive Sector.
- Ability to work in a fast-paced environment.

**Additional Information**

Temp contract to last between 4-6 weeks, and if successful in the role the permanent annual salary would be £28,000 per annum.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent salary and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to **Shanelle Bowyer **at **01295-983585**. Alternatively, connect with us on LinkedIn via the following link:



  • Brackley, United Kingdom K2 Recruitment Full time

    A Customer Service Administrator is being sought out to join a company providing home services to clients. Being alongside an established team you will be the central point of contact for customers and managers within the company. Working in Brackley the hours will consist of Monday to Friday 08:30-17:00 and will offer £25,000 per annum plus a £3,000...

  • Warehouse Coordinator

    4 weeks ago


    Brackley, United Kingdom ePac Flexible Packaging Full time

    We are seeking an additional Warehouse Coordinator to join our Brackley based team. This is an exciting time for us and we are looking for a dynamic, talented and enthusiastic individual to join us as we enter the next phase of our journey. As a warehouse coordinator you will be responsible for goods in and out for our raw materials, accessibility and...


  • Brackley, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and youre at your best when youre busy, youll fit right in!In this role you will: Communicate transparently with excellent interpersonal skills to...


  • Brackley, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and youre at your best when youre busy, youll fit right in!In this role you will: Communicate transparently with excellent interpersonal skills to...


  • Brackley, United Kingdom Cherwell Sign Supplies Full time

    Cherwell is a Trade supplier of Signmaking materials to Signmakers, Exhibition stand contractors and Large format printers. Join our team as a Customer Service Advisor which includes but not limited to:Answer incoming calls and input sales orders on SAGE 200Process Email orders from customersDraw down web orders to SAGE 200Respond to any customer...


  • Brackley, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and youre at your best when youre busy, youll fit right in!In this role you will: Communicate transparently with excellent interpersonal skills to...


  • Brackley, United Kingdom Insight Employment Ltd Full time

    Insight Employment are seeking an Administrator/Customer Services personfor a client of ours based in Brackley, Northamptonshire.The Role: -You will be working on behalf of the RAF support the Airman and their Families in having all the equipment, training and personnel necessary to accomplish any mission quickly, efficiently decisively.Along with other...


  • Brackley, United Kingdom Insight Employment Ltd Full time

    Insight Employment are seeking an Administrator/Customer Services personfor a client of ours based in Brackley, Northamptonshire.The Role: -You will be working on behalf of the RAF support the Airman and their Families in having all the equipment, training and personnel necessary to accomplish any mission quickly, efficiently decisively.Along with other...


  • Brackley, United Kingdom Cameo Consultancy Full time

    We are looking for an experienced **Customer Service Manager** available for an immediate start, on a temporary basis, for eight weeks offering an hourly rate of £16.00 an hour the role is based in Brackley working onsite. Key to the role isto support the team manager and customer service team with day to day activities from tasking escalation calls to all...


  • Brackley, United Kingdom Vibe Recruit Full time

    Job Title: - Business Travel Coordinator- Contract Type: - Contract- Location: - Brackley- Industry: - Administration and Office Support- Reference: - BA00005_1674730679- Contact Name: - Dajana Kovacevic- - Job Published: - 26 January 2023 Job Description **Business Travel Coordinator - Brackley - Fixed Term Contract** **Position**:Business Travel...


  • Brackley, Northamptonshire, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and youre at your best when youre busy, youll fit right in! In this role you will: Communicate transparently with excellent interpersonal skills...

  • Service Manager

    3 weeks ago


    Brackley, United Kingdom Universal Business Team Full time

    Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service TeamResponsibilities:-       Team Management o   Manage and Lead a team of Engineers &...


  • Brackley, United Kingdom Universal Business Team Full time

    We are currently seeking a Service Scheduler/Administrator to join a well-established, family-run SME based in Brackley. Reporting directly to the After-Sales Manager, you are responsible for any administrational day-day tasks within the Service Department. This will be, for example, contacting customers, creating invoices and collating data. You will be...


  • Brackley, Northamptonshire, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers People background...


  • Brackley, Northamptonshire, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers People background...


  • Brackley, Northamptonshire, United Kingdom Thorne & Wait Ltd Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers • People...


  • Brackley, United Kingdom Rise Technical Recruitment Limited Full time

    **Field Service Engineer (Alarms)** **£26,000 to £30,000 per annum** **40 hours a week, Monday to Friday** **Northampton** Are you a Service Engineer looking to join a leading company within the alarms industry? Exciting opportunity on offer to join a well-established and continually growing company who pride themselves on the highest quality products...


  • Brackley, United Kingdom Leidos Full time

    **Description** Are you looking for your next **“great mission”** professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? **Leidos has the perfect job for you Croughton, UK!** The **BEST and BRIGHTEST** come to Leidos, where we take pride in making a difference for every day! Leidos offers...


  • Brackley, United Kingdom Leidos Full time

    Description Are you looking for your next “great mission” professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you Croughton, UK! The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every day! Leidos offers great benefits:...


  • Brackley, United Kingdom Curve Group Holdings Limited Full time

    Company Description Established in 2004, The Curve Group are the UK’s largest privately-owned Recruitment and HR provider. We deliver agile, ethical and configurable people solutions across the entire Recruitment and HR spectrum. Our mission statement, or quest as we would say, is to “Create Extraordinary People Solutions that Transform Working...