2nd Line Support

2 months ago


Saint Ives, United Kingdom DCV Technologies Full time

2nd Line Engineer

We have a fantastic opportunity for an experienced and professional 2nd Line Engineer with strong experience in a Virtualisation environment, Windows, Exchange, 365 and Server & Azure skills to be responsible for providing technical IT support to both internal and external customers.

This position is Hybrid with 3 days office in St Ives Cambridgeshire and 2 days from home so the successful professional will need to live within commuting distance of the office

Experience Required

* Experience of MSP Environments

* Monitoring Tools (NOC)

* Knowledge of Virtualisation Environments

* Knowledge of Storage Platforms

* Networking skills

* Firewall skills

* ITIL Experience

* Microsoft Server and Desktop OS

* Installation of Windows OS

* Microsoft Exchange & O365

* Proven Customer service skills

* Azure Cloud experience

Main duties

* Handle escalations from 1st Line Support according to the company’s escalations process

* Handling the end-to-end process of major incidents including all communication with internal/external customers

* Ensure SLA’s are met and maintained for all customers

* Ensure aged tickets are adhered to company standards

* Be a role model/mentor for all 1st Line Engineers

* Provide essential training for new starters and 1st Line Engineers

* Ensure all manuals and processes are relevant and up to date according to company standards

* To actively contribute towards the creation and the maintenance of knowledge based articles

* Continual learning and development of key skills and competencies for your position

* To aid 1st Line Engineers with phone support to external customers in order to achieve first time fixes

* Assist 1st Line Engineers with incoming phone calls when required by Line Manager

* To provide internal technical support for systems including server, desktop and networking infrastructure

* To liaise with and build strong working relationships with stakeholders

* To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.

* Build strong relationships with customer account managers.

* To be able to manage demanding users on customer sites who have high expectations.

* Be able to communicate technical issues and concepts to a non-technical audience.

* Complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers when required



  • Saint Ives, United Kingdom DCV Technologies Full time

    2nd Line Infrastructure Engineer We have a fantastic opportunity for a 2nd line infrastructure engineer with solid experience across Citrix, Netapp, VMWare, Sophos as well as experience with server room hardware (patching, firmware updates, routers firewall, switches, storage, UPS) to be responsible for providing technical infrastructure support to both...

  • 1st Line Support

    2 months ago


    Saint Ives, United Kingdom DCV Technologies Full time

    1st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3...


  • Saint Peter Port, United Kingdom Latcom Full time

    2nd/3rd Line IT Technical Support role required on Guernsey Island.Required skills for the role:-Advanced Troubleshooting Skills:Proficiency in diagnosing and resolving more complex hardware, software, and network issues that first line support cannot handle. This includes a deep understanding of operating systems, applications, and network...

  • Security Officer

    3 months ago


    Saint Ives, United Kingdom Churchill Support Services Full time

    **About the Company**: We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do. We consistently strive to offer a working environment that makes our employee’s feel valued and...

  • Support Team Leader

    1 month ago


    Saint Ives, United Kingdom Grove Medical Practice Full time

    Job summary We are lookingfor an enthusiastic senior administrator to lead and develop our Support Team. Providing first-line management to the team, the successful candidate will ensure the allocation and distribution of different workstreams within the team, the delivery of high-quality patient care and support and the achievement of processing...


  • Saint Ives, United Kingdom Gewiss Uk Ltd Full time

    **About us** Since 1970 Gewiss have been at the forefront of electrical industry, providing innovative electrical solutions for the global community. We are people with passion for electrical engineering and technology, our values for integrity, excellence and sustainability are our DNA. Today, our global team of electrical experts from Australia to Uruguay...

  • Line Cook

    2 weeks ago


    St Ives, Cornwall, United Kingdom Cornwall Staff Agency Full time £26,000

    Coastal Hotel and Dining Establishment Located in a picturesque area Line Cook Position Salary: £27,560 annually Comprehensive benefits package Accommodation available - either in nearby towns, with a monthly charge of £300-£370, all-inclusive Complimentary staff transportation provided daily Are you enthusiastic about culinary arts but weary from...

  • Line Cook

    2 weeks ago


    Saint Neots, Cambridgeshire, United Kingdom Wells & Co Full time

    Line CookWells & Co is a welcoming establishment that prides itself on delivering exceptional dining experiences. Our environment fosters collaboration and is driven by a commitment to quality service.Perks:Attractive hourly wage plus gratuities28 days of paid leavePension planDiscounts on retail and beveragesPositive workplace culture with a supportive...

  • Head of Safeguarding

    3 months ago


    Saint Ives, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    The Head of Safeguarding will provide operational leadership for safeguarding adults and children activity within CCS NHS Trust Services and support the development of a think whole family approach to all safeguarding work. They will represent the Trust and proactively participate in relevant internal and external meeting and forums. This will be undertaken...


  • Saint Ives, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Main Duties and Responsibilities To independently manage a specialist caseload of pre-school and school age children who have speech, language and communication difficulties To undertake a range of assessments, both standardised and non-standardised, taking account of medical, social and educational factors, which combined with specialist theoretical...

  • Regional Performance

    2 months ago


    Saint Ives, United Kingdom Excelcare Holdings Full time

    **Regional Performance & Improvement Assessor** **PS56,650 plus 2.5k car allowance** Excelcare is a privately owned nursing and care home provider established for over 34 years. Our Cambridge Region comprises 10 care homes. We have an excellent opportunity for a **Regional Performance & Improvement Assessor **to join a strong and well-established Home...

  • Line Cook

    2 weeks ago


    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About Us Kohler Co. operates the Old Course Hotel, Golf Resort & Spa, a prestigious 5-star establishment known for its exceptional guest service and hospitality. As an independently owned resort, we are proud to be part of Kohler Company, a prominent name in the global hospitality industry. To learn more about our parent company, please visit our...


  • Saint Ives, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    Contribute to the assessment, treatment, evaluation, and effectiveness of treatment / care offered and review plan with multi -professional team / team manager. Liaise effectively with other members of the service team, primary health care teams, residential/nursing homes, adult social care and other organisations contingent upon the client. Employ specific...

  • Line Cook

    2 weeks ago


    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About Us Kohler Co. is a prestigious hospitality provider known for its exceptional service and commitment to quality. Our establishment is dedicated to creating memorable experiences for our guests through outstanding culinary offerings. Why Join Our Team? As a recognized employer in the industry, we prioritize our associates and their professional...

  • Line Cook

    2 weeks ago


    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About Us Kohler Co. operates a prestigious resort that is recognized for its exceptional guest service and hospitality. We pride ourselves on delivering unparalleled experiences to our visitors. As an independently owned establishment, we are part of a global hospitality group that emphasizes the importance of our team members. Our commitment to...

  • Transitions Admin Lead

    3 months ago


    Saint Ives, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    A secondment opportunity has arisen for a highly motivated and enthusiastic individual to join the Transitions Team. This role will be Trust wide and base location and/or hybrid working is negotiable. We are looking for someone with excellent IT skills who is able to work effectively under pressure. You should be flexible, possess strong team values and be...


  • Saint Ives, United Kingdom Maid2clean Full time

    We have part-time cleaning work available in St Ives. Maid2Clean offers a domestic cleaning and ironing service to clients and therefore you will be undertaking general domestic cleaning tasks and ironing (if required by the client) in local homes. Immediate start following our vetting process is carried out. You must have prior experience in cleaning or...


  • Saint Ives, United Kingdom Jewson Full time

    Are you based in the St Ives area?Do you have a passion for working with people?Do you have builders merchant experience and are looking for the next step in your career?Jewson St Ives, a leading building materials distributor, is on the hunt for an Assistant Branch Manager who's as passionate about great service as we are.We provide a fulfilling and...


  • Saint Ives, United Kingdom SIG PLC Full time

    **Administrator** **BUSINESS ENTITY**:SIG Plc **DEPARTMENT**:SIG Assured **REPORTING TO**:Product Compliance Manager **SCHEDULE**:Full-time Mon-Fri 8am-5pm (Hybrid flexibility) **LOCATION**: Bradford, BD12 7HW **Who are we?** SIG Plc is a leading supplier of specialist building materials to trade customers across Europe with strong positions within core...


  • Saint Ives, United Kingdom Fluid Options UK Ltd Full time

    Due to continued expansion we are currently recruiting for a Weekend Restaurant Cleaner in **St Ives Cornwall.** Previous experience would be beneficial but not essential as full training will be given. Our nationwide business offers opportunities for the right people to grow within our team. We offer full training and support, paid holidays and company...