Current jobs related to Support Team Leader - Saint Ives - Grove Medical Practice

  • Sales Team Leader

    3 months ago

    Saint Ives, United Kingdom Simplify Group Full time

    **Sales Team Leader - TELESALES** **St Ives (Cambridge)** **£26,108.85 + OTE bonus of £18,000.00** **A fantastic opportunity to earn great commission in a vibrant sales environment, working with customers who need to use our conveyancing service to buy or sell a property. Purpose built offices with free parking and a great local community of shops and...

  • Team Leader Care

    3 months ago

    Saint Ives, United Kingdom Care UK Residential Care Services Full time

    **Team Leader Care, Days - Field Lodge, St Ives** Hours - 7am - 7pm, including alternative weekends. Pay - £12.55 per hour, plus excellent benefits. If you have NVQ Level 3 and proven experience of caring for older people, and are looking for a rewarding role that comes with excellent training and great opportunities for personal development, join Care...

  • Customer Team Leader

    4 weeks ago

    Saint Ives, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training...

  • Customer Team Leader

    4 weeks ago

    Saint Ives, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader   Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing)...

  • Customer Team Leader

    2 months ago

    Saint Ives, United Kingdom Co-op Full time

    Closing date: 10-07-2024 Customer Team Leader   Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing)...

  • Team Leader

    5 days ago

    Saint Ives, United Kingdom St Austell Brewery Full time

    Team Leader - Saint IvesThe Lifeboat Inn lies at the heart of everything that makes St Ives magical. This traditional inn, complete with roaring log fire, faces the town's picture-postcard harbour and nestles aptly beside its famous lifeboat house. St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint streets and...

  • Team Leader Care Nights

    3 months ago

    Saint Ives, United Kingdom Care UK Residential Care Services Full time

    Team Leader Care, Nights - Field Lodge, St Ives Hours - 7pm - 7am, including alternative weekends. Pay - £12.55 per hour, plus excellent benefits. If you have NVQ Level 3 and proven experience of caring for older people, and are looking for a rewarding role that comes with excellent training and great opportunities for personal development, join Care UK...

  • Bar and Waiting Team Leader

    1 week ago

    Saint Ives, United Kingdom St Austell Brewery Full time

    The Lifeboat Inn lies at the heart of everything that makes St Ives magical. This traditional inn, complete with roaring log fire, faces the town’s picture-postcard harbour and nestles aptly beside its famous lifeboat house. St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint streets and alleys dotted with art...

  • Customer Services Team Leader

    2 months ago

    Saint Ives, United Kingdom BoilerJuice Full time

    BoilerJuice is a UK-based ecommerce energy site. We are looking for a full-time **Customer Services Team Leader** to lead and motivate our experienced customer-facing team who are constantly challenged to resolve issues, complaints, or concerns in a professional and timely manner. Working in a fast-paced company, where our customer service and our reputation...

  • Customer Service Team Leader

    3 months ago

    Saint Ives, United Kingdom Brook Street Full time

    Ready to lead the charge in revolutionizing the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the helm, guiding our team through the intricate web of ecommerce and energy logistics, ensuring every...

  • Customer Service Team Leader

    3 months ago

    Saint Ives, United Kingdom BoilerJuice Full time

    BoilerJuice, the UK's leading ecommerce energy site, is in search of a Customer Services Team Leader ready to fuel our mission of delivering unparalleled customer service. Our platform is the lifeline for 1.5 million UK homes reliant on oil for heating and hot water, providing not just fuel, but the warmth and comfort of a reliable home environment. As we...

  • Customer Team Leader

    3 weeks ago

    Saint Ives, England, United Kingdom Co-op Full time

    Closing date: 23-08-2024Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Customer Team Leader Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early...

  • Customer Team Leader

    3 weeks ago

    Saint Ives, England, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader   Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Considering...

  • Finance Team Leader

    2 weeks ago

    Saint Ives, United Kingdom Interaction Recruitment Full time

    Position Overview: We are seeking a dedicated Finance Manager to oversee the financial operations of our organization. This role is crucial for ensuring the smooth functioning of daily financial activities.Key Responsibilities:As a Finance Manager, you will be responsible for the following:Reporting on financial matters during Management Team...

  • Support Team Member

    2 months ago

    Saint Ives, United Kingdom Grove Medical Practice Full time

    **Support Team Member - Patient Data (Full Time - 37 hrs per week)** You must be able to demonstrate excellent organisational and communication skills and be able to prioritise your workload. A flexible, professional and enthusiastic approach is essential along with the desire to deliver an excellent service to our patients. We offer competitive rates of...

  • Support Team Member

    1 week ago

    Saint Ives, United Kingdom Grove Medical Practice Full time

    Job summary Support Team Member Patient Data (Part Time 2 hrs per week) We are lookingfor an enthusiastic new colleague to join our Support Team. Focusing on Patient Data, you will process incomingoutpatient and hospital discharge letters, deal with bulk data submissions,patient recalls and invitations, monitor our practice email box and...

  • Children Residential Support Worker

    3 months ago

    Saint Albans, United Kingdom Leader Recruitment Group Full time

    Job Title: Residential Support Worker - Children's Homes Location:  St AlbansSalary: (£12.60 - £13.30 per hour) plus an additional £3k - £6k pa for sleep-ins. (4 - 8 sleep ins per month at £62.64 per each) Leader Group are currently hiring Residential Support Workers to join a compassionate team in St Albans. Ready to embark on a journey where...

  • Administrator - Transport Team

    3 months ago

    Saint Ives, United Kingdom HSS Hire Full time

    **We have an exciting opportunity for an Administrator to join our Transport Team at HSS St Ives Distribution Centre.** **As an Administrator, you will be responsible for developing effective delivery and collection plans that meet the needs of HSS and it's customers. The shift pattern for this role is Monday to Friday 10am - 7pm and every other Saturday...

  • Support Team Member

    3 months ago

    Saint Ives, United Kingdom Grove Medical Practice Full time

    **Support Team Member - Recall & Research (Full Time - 37 hrs per week)** Do you love data and information? Do you have great IT skills and knowledge of working with systems? If you have primary care and SystmOne experience as well, that would be great! We are looking for an enthusiastic new colleague to join our Support Team. Focusing on our Recall and...

  • Customer Team Leader

    4 weeks ago

    St Ives, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader   Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Considering...

Support Team Leader

1 month ago

Saint Ives, United Kingdom Grove Medical Practice Full time

Job summary

We are lookingfor an enthusiastic senior administrator to lead and develop our Support Team. Providing first-line management to the team, the successful candidate will ensure the allocation and distribution of different workstreams within the team, the delivery of high-quality patient care and support and the achievement of processing targets and turnaround times.

The successful candidate will also train, mentor and develop the team. Within the role, the successful candidate will also focus either on the Medical Secretary (GP & Clinical Admin) or Patient Data, depending on their skill set and/or level of experience.

You must beable to demonstrate excellent organisational and communication skills and beable to prioritise your workload. A flexible, professional and enthusiasticapproach is essential along with the desire to deliver an excellent service toour patients.

Main duties of the job

Allocation and distribution of various work streams within the team Achievement of processing targets and turnaround times within the team Provision of a high level of customer support and service delivery by the team Training, mentoring and communication within the team Interface with other teams and workflows within the practice Taking an active role in the completion of work within the team, with an allocated focus area of Patient Data or GP & Clinical Admin Problem solving, process review and development Supervision and development of the Team

Within the GP & Clinical Admin, you will process outgoing referrals and tasks initiated by the GP and Nursing Team including routine, urgent and two-week wait referrals. Liaising with hospitals, consultants and other providers you will help arrange and expedite appointments and investigations, patient transport and support patients with their enquiries. Knowledge or experience of SystmOne and/or ERS would be an advantage but full training is available.

Within the Patient Data role you will focus on new patient registrations and deductions, process incoming outpatient and hospital discharge letters, deal with bulk data submissions and requests, manage the practice email box and respond to admin requests generated by the clinical team. Knowledge or experience of notes summarising would be an advantage.

About us

We are a friendly surgery located in the historic Cambridgeshiremarket town of St Ives. We are lookingfor a GP to join us and help to provide holistic, continuity of care for ourpatients.

Job description

Job responsibilities

Job Summary:

To provide leadership and first-line management for the Support Team focusing on:-

Allocation and distribution of various work streams within the team Achievement of processing targets and turnaround times within the team Provision of a high level of customer support and service delivery by the team Training, mentoring and communication within the team Interface with other teams and workflows within the practice Taking an active role in the completion of work within the team, with an allocated focus area of Patient Data or GP & Clinical Admin Problem solving, process review and development Supervision and development of the Team

Delivering Remarkable Customer Service

Underlining everything you do is the requirement to play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders. This applies in all of your dealings. There are many elements to delivering remarkable customer service but common throughout are requirements to listen and be responsive, always ensure patient and customer messages and requests are passed on and ensure any mistakes or omissions and possible improvements that are identified are shared with your manager.

Job Responsibilities:

Team Leader Duties

The key aims and responsibilities of the Team Leader role are as follows:-

To maintain oversight of the team and allocation of workload.

To monitor progress and performance.

To identify any processing delays or backlogs and deploy resources accordingly to maintain turnaround times and deadlines.

To complete a weekly audit of outstanding work - identifying key volumes and oldest dates - and agree action an action plan with the team and review on a daily basis.

To assist query resolution within the team and act as a point of knowledge and expertise within the team.

To undertake training within the team

To act as main point of contact between the Support Team, the wider Practice Team and the Practice Business Manager.

To maintain staff cover with the team, authorising annual leave request in accordance with practice protocols.

To attend and contribute to regular Team Leader Meetings held within the practice and to feed information back to the team.

To hold a regular Support Team Meeting, collate agenda items and produce minutes and action plans.

To contribute to recruitment and review processes, including annual appraisals, for the Support Team.

Maintain and update the Support Team Handbook.

To promote and demonstrate the Practice values within the Team.

To undertake ad-hoc project work allocated to the Support Team by the Practice Business Manager.

The Team Leader role is performed in addition to an allocated role within the team (either GP & Clinical Admin or Patient Data).

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification

Qualifications

Essential

Good standard of general education GCSE Mathematics GCSE English

Desirable

NVQ in Customer Service

Experience

Essential

Team Leadership experience - experience of providing first-line management support and management of workstreams Practical experience of working with others Experience of using own initiative Experience of customer service

Desirable

Experience of working within a General Practice environment Practical experience of using computerised recording systems Experience supporting people with individual needs