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Customer Coordinator
3 months ago
Monday to Friday 8.30 - 5.00 (40 hours per week)
Permanent
£26,000 Per Year
**Own transport essential due to the location**
Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to deal with pressure and communicate at a high level.
This is a very busy, fast-paced office environment and similar experience is preferred along with advanced knowledge of Microsoft Excel including pivot tables, data validation, filters, and conditional formatting.
Main purpose of the role:
The account co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, ensuring mutually agreed business objectives and service level agreements are achieved.
Main duties:
* To act as a conduit between the sales and /or operations teams.
* Produce vehicle updates and reports for centralised accounts.
* Co-ordinate and monitor movements of vehicles.
* Compile and distribute internal and external reports.
* Develop and maintain relationships with internal customers & colleagues
* Attend review meetings
Skills Required:
* Previous office experience
* Advanced Microsoft Excel - knowledge of pivot tables, filters, data validation etc
* Excellent communication and customer service skills
* Great interpersonal skills with the ability to build relationships
* Strong Microsoft Office
* Attention to detail
* Self-driven and self-motivated
* Ability to work on own initiative
* Ability to prioritise workload
Interested?
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Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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