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Customer Service Coordinator

2 months ago

Upper Stratton, Swindon, United Kingdom M4 Recruitment Full time
Job Description

M4 Recruitment is seeking a highly skilled Operations Support Associate to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our client's business.

Main Responsibilities:
  • Order Preparation: Prepare orders for the operations team in a timely and accurate manner.
  • Customer Communication: Communicate effectively with customers to resolve any issues or concerns.
  • Courier Liaison: Liaise with couriers to resolve delivery issues and ensure timely delivery of parcels.
  • Phone and Door Answering: Answer phone calls and greet customers at the door in a professional and courteous manner.
  • Order Release: Release orders for walk-in customers and ensure that all necessary documentation is completed.
  • End-of-Day Parcels: Release end-of-day parcels to couriers and ensure that all necessary documentation is completed.
  • Administrative Tasks: Conduct other administrative tasks as instructed by directors, such as data entry and filing.

Previous experience in a customer service role is essential for this position. If you have a strong background in customer service and are looking for a challenging and rewarding role, please apply with an up-to-date CV detailing your previous experience.

M4 Recruitment is an employment business and operates as an equal opportunities employer.