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Client Services Executive

2 months ago

Manchester, United Kingdom The Recruitment Co Full time

Job Title:

Client Services Executive

Salary:

Competitive

Location:

Manchester City Centre

Hours / Days:

35 hours per week (Monday to Friday)

Job Responsibilities:

Act in a professional and courteous manner at all times to maximise the client experience
Deal with enquiries with a sales-minded attitude to identify opportunities in which our client can assist
Demonstrate extensive knowledge of the departments within our client
Communicate with clients regarding their legal queries and guide them to the appropriate department
Consistently obtain and process all essential client information accurately on internal system
Ensure customer enquiries are picked up promptly by the relevant department
Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
Use all methods of customer communication, including phone calls, email and text messaging

The Person:

Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of all queries
Strong customer service skills and a sales-minded attitude
Adaptability and willingness to change in accordance with the needs of our client
Experience in telephone-based customer services
Attention to detail is essential
Professional and proactive approach to work
Experience of using Proclaim Case Management system would be advantageous, however full training will be provided

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional