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Housing Administrator
1 month ago
Belmont Recruitment are currently looking for an experienced Housing Administrator to work with a Nottingham-based Local Authority on a temporary basis. This is a full-time role working 37 hours per week (Mon – Fri) based in the Beeston area of Nottingham.
Main Duties:
* Deal with general correspondence on all home ownership matters, including leasehold issues and complaints and right to buy enquiries, ensuring a high level of professionalism and customer service is maintained at all times.
* Ensure that all customer transactions and communications are recorded on the relevant system. Maintain accurate written and computerised records of progress and outcomes for all casework.
* Assist with the administration of transaction files, collating documents and updating relevant systems.
* Assist with drafting and issuing formal Notices as and when required in accordance with legislation.
* Conduct site visits as required, including visiting blocks of flats to obtain communal electricity meter readings.
* Process leaseholder applications requiring permission under the lease agreement. Respond to requests within set timescales, obtain technical advice, and raise administration charges as necessary.
* Assist with the provision and collection of annual service charges and ground rent, ensuring billing is compliant with the strict rules/deadlines contained in statutory legislation. Assist with the collation and apportionment of costs incurred by the Council which are recovered under the terms of leases from leaseholders.
* Assist with undertaking Section 20 Consultation in accordance with the procedures and timescales laid down statutory legislation.
* Maintain a register of sublet properties and ensure the Council holds complete records and contact details of all occupiers for building emergency purposes.
* Prepare information for Leasehold Property Enquiry packs for Solicitors and respond to enquiries in relation to the sale, assignment and purchase of a leasehold property.
* Produce accurate and detailed plans of land and property to be sold in accordance with HM Land Registry guidelines.
Essential Criteria:
* Previous administration experience within a housing environment/Local Authority housing team.
* Full, clean UK Driver’s License.
* NVQ Level 3 in Administration or equivalent relevant experience.
* Excellent communication skills (written and verbal).
* Excellent customer service skills.
If this role is of interest to you, please apply with your up-to-date CV
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