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Customer Service Coordinator
1 month ago
Our client based in Gillingham requires a Customer Service Coordinator for a 2 month contract.
Location Chatham
Length of contract C 2 months – IMMEDIATE start available following successful interview
Rate per hour £12.33 ph PAYE, via React Recruitment Ltd
Hours Monday to Thursday – 8.30am to 5pm
Friday 8.30am to 4pm – 39 hour week
Our client is open to candidates who wish to work part time hours 25+ per week
Customer Service Coordinator - responsible for sales support of company products to UK and Northern Ireland customers.
Customer Service Coordinator duties:
* Processing customer orders for the UK market using the company’s ERP system
* Sending order confirmations daily
* Sending customer proof of deliveries
* Systematically following up on UK customer enquiries and quotation requests received
* Releasing customer orders to the warehouse for dispatch
* Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
* Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
* Assisting customer service staff, as appropriate when workload permits
* Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
* Calling and emailing customers with order status updates
* Managing and dealing with the daily call intake
Customer Service Coordinator person spec:
Qualifications
* Essential: GCSE in English and Mathematics (or Equivalent)
Experience
* Desirable: Previous experience in a similar role within a Supply Chain department
Knowledge
* Essential: UK Customer Service skills
Technical skills
* Essential: Computer Literate with knowledge of Windows operating system
* Desirable: SAP
Customer Service Coordinator personal qualities
* Strong communicator verbally and written
* Pro-active and able to take ownership
* An analytic approach to problem solving
* A good thinker and active listener
* Good time management skills
* Good problem-solving skills
* Self-starter with the ability to quickly learn about new processes