HR Case Manager

2 months ago

Puddington Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

We have a great opportunity for a HR professional to join our prestigious client as an HR Case Manager near Chester 

This role is contractually office-based, but with some flexibility to do a hybrid role. 

The successful candidate will ideally be CIPD level 7 qualified,  with a proven track record of managing a range of complex HR cases, and be able to demonstrate, comprehensive and up-to-date working knowledge of UK employment law and legislation and its implications for employers

The role 

Provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.

Provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically concerning the management of serious conduct matters, capability, employee concerns, and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.

Provide active support to managers in the day-to-day case management of serious/complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.

Key Accountabilities

1. Support the HR team by liaising and developing effective working relationships with wider stakeholders

Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales

Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals

Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures, and guidelines

Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.

Work autonomously whilst using your own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required

Take every opportunity to coach managers in aspects of people management including communication, robust decision-making, fairness and consistency, and application

Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required

Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensure personnel database reflects accurately

Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent

Ensure all applicable SLAs are met or exceeded

To undertake any other reasonable duties as requested

To succeed in this role, you require ;

Accurate, considered diary management

Compliance with HR policy and legislation /processes

Risk analysis - SLAs met - People issues successfully dealt with by the line with appropriate support

Accurate and timely completion of case management administration

Qualifications / Experience 

Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers

Proven track record of managing a range of complex HR cases

Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative whilst at times of challenge can hold your own

Demonstrate strong partnership working with a variety of stakeholders

Ideally, CIPD qualified (Level 7)

Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations

Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback

Can evidence-building capability within a coaching framework - Good analytical and problem-solving skills

Excellent benefits 

New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy

  • HR Case Manager

    2 months ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We have a great opportunity for a HR professional to join our prestigious client as an HR Case Manager near Chester This role is contractually office-based, but with some flexibility to do a hybrid role. The successful candidate will ideally be CIPD level 7 qualified,  with a proven track record of managing a range of complex HR cases, and be able...

  • HR Consultant

    5 days ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are seeking a qualified HR Consultant with a CIPD Level 5 certification, possessing a solid understanding of absence management, employee well-being, and family-friendly policies.This role offers a unique opportunity to work within a well-established organization, providing maternity cover support.ROLE OBJECTIVEIn a dynamic and fast-paced setting, you...

  • HR Advisor

    3 weeks ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are recruiting for a CIPD Level 5 HR Advisor, with good knowledge of Absence management, Well-being, and Family Friendly policies to join our Client on the outskirts of Chester. This is an excellent opportunity to join a well-established collaborative company on a 12-month maternity cover contract. PURPOSE OF ROLE Working in a fast-paced environment you...

  • HR Advisor

    2 months ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are recruiting for a CIPD Level 5 HR Advisor, with good knowledge of Absence management, Well-being, and Family Friendly policies to join our Client on the outskirts of Chester.  This is an excellent opportunity to join a well-established collaborative company on a 12-month maternity cover contract.  PURPOSE OF ROLE Working in a fast-paced...

  • HR Case Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom New Ventures Recruitment Full time

    Position Overview We are excited to present an opportunity for a skilled HR professional to join our esteemed client as an HR Case Specialist. This role is primarily office-based, with the possibility of a hybrid working arrangement. Key Responsibilities The ideal candidate will possess a CIPD level 7 qualification and demonstrate a solid history of managing...

  • HR Advisor

    5 days ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are recruiting for a CIPD Level 5 HR Advisor, with good knowledge of Absence management, Well-being, and Family Friendly policies to join our Client on the outskirts of Chester.This is an excellent opportunity to join a well-established collaborative company on a 12-month maternity cover contract.PURPOSE OF ROLEWorking in a fast-paced environment you will...

  • HR Advisor

    2 months ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are recruiting for a CIPD Level 5 HR Advisor, with good knowledge of Absence management, Well-being, and Family Friendly policies to join our Client on the outskirts of Chester. This is an excellent opportunity to join a well-established collaborative company on a 12-month maternity cover contract. PURPOSE OF ROLEWorking in a fast-paced environment you...

  • Account Manager

    1 week ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specification Position: Account Executive Location: Flintshire Hours: 9am - 5pm Monday - Friday Salary: £NEG DOE This is an excellent opportunity to join a well-established manufacturing company, the ideal candidate will have excellent administration skills and meticulous attention to detail. Duties Gather information for the product...

  • HR Operations Manager

    1 day ago

    Cheshire West and Chester, United Kingdom SOLOS Consultants Ltd Full time

    £35.20p per hour – PAYE £43.82p per hour – UMBRELLA Full Time 3 Month Contract Initially Cheshire Lead and manage the HR Operations team, focusing on the delivery of the Workforce Strategy to ensure that the Council and Schools have the right people with the right capabilities, skills and attitudes in the right place at the right time. In this...

  • Case Manager

    2 months ago

    Yorkshire and the Humber, United Kingdom Northern Case Management Full time

    Northern Case Management: The balance of client advocacy and accountability, which empowers rehabilitation in a nurturing and professional environment’ We have a wonderful opportunity for a Case Manager with at least 12 months experience to join our friendly Northern Case Management Team supporting clients across the North West of England specifically in...

  • Case Manager

    2 months ago

    Yorkshire and the Humber, United Kingdom Northern Case Management Full time

    Northern Case Management: The balance of client advocacy and accountability, which empowers rehabilitation in a nurturing and professional environment’We have a wonderful opportunity for a Case Manager with at least 12 months experience to join our friendly Northern Case Management Team supporting clients across the North West of England specifically in...

  • Human Resources Consultant

    5 days ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are seeking a qualified HR Consultant with a CIPD Level 5 certification, possessing a solid understanding of absence management, employee well-being, and family-friendly policies.This role offers a fantastic opportunity to work within a reputable and collaborative organization on a temporary contract.ROLE OBJECTIVEIn a dynamic work environment, you will...

  • Human Resources Consultant

    5 days ago

    Puddington, Cheshire West and Chester, United Kingdom New Ventures Recruitment Full time

    We are seeking a CIPD Level 5 Human Resources Consultant with a solid understanding of absence management, employee well-being, and family-friendly policies to support our client.This position offers a unique opportunity to contribute to a well-established organization on a temporary contract.ROLE OBJECTIVEIn a dynamic environment, you will deliver a...

  • Workshop Team Leader

    1 day ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specifications Position: CNC Workshop Team Leader Location: Deeside Hours: 7.00-16:00 Monday to Thursday and 7.00-13.30 on Friday Salary: Negotiable DOE HR GO recruitment is looking for an experienced Workshop Team Leader for our client a busy manufacturing company based in Deeside. The ideal candidate will have leadership experience along with...

  • FLT Driver

    4 weeks ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specification Position: FLT Driver Locations: Flintshire Contract: Permanent Hours: 3 shift patterns Monday - Friday (no Weekends) Salary: £16.27 per hour HR GO recruitment is currently looking for a Warehouse FLT driver with either a counterbalance or reach licence for our client based in Deeside, the ideal candidate will be used to working in...

  • Maintenance Engineer

    5 days ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Position: Permanent Shift EngineerLocation: FlintshireWorking Hours: 4 on 4 off (2 x 7am - 7pm and 2 x 7pm - 7am)Compensation: £48,376 per annum + benefitsHR GO Recruitment is seeking several dedicated Shift Engineers to become part of a well-established engineering team. The ideal candidates will possess a background in Fast-Moving Consumer Goods...

  • Customer Service Administrator

    1 week ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specification Position: Customer Service Administrator Location: Flintshire Hours: 9am - 5pm Monday - Friday Salary: £NEG DOE This is an excellent opportunity to join a well-established manufacturing company, the ideal candidate will have excellent administration skills and meticulous attention to detail. Duties Gather information for the...

  • New Business Development

    1 month ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specification Position: New Business Development Location: Deeside Hours: Monday - Friday 9:00 am - 5:00 pm Salary: £25,000 p/a plus uncapped commission Due to growth and expansion, my client is looking for an addition to their new business development team, the ideal candidate will have outbound experience in sales, appointment-making or...

  • Workshop Team Leader

    16 hours ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job SummaryHR GO Recruitment is seeking an experienced CNC Workshop Team Leader to join our client's busy manufacturing company. The ideal candidate will have leadership experience and previous experience as a setter/operator for laser and press brake machinery.Key ResponsibilitiesCollaborate with the production planning team to ensure the production plan is...

  • Client Contact Advisor

    2 weeks ago

    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specification Position: Client Contact Advisor (New Business Development Team) Location: Deeside Hours: Monday - Friday 9:00 am - 5:00 pm Salary: £25,000 p/a plus uncapped commission Due to growth and expansion, my client is looking for an addition to their new business development team, the ideal candidate will have outbound experience in...