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Customer planning coordinator

4 months ago

Altrincham, United Kingdom Page Personnel Full time

An exciting opportunity has arisen for a Customer Planning Coordinator to support a thriving Business Services department. You will be a key team member, providing exceptional customer service and technical support to a wide range of businesses & consumers alike.

Client Details

This organisation is a well-established firm in the business service provider industry, boasting a strong team of employees. With a national reach, it is dedicated to providing top-quality customer service and technical support from its West Manchester office.

Description

Key responsibilities consist of:

Support customers via phone and email, resolving technical issues in a timely and effective manner
Maintain a high level of product knowledge to offer accurate solutions
Track, prioritise and manage customer requests and issues
Assist customers with Technical or Billing queries, including diagnostics through to fault resolution
Calculate and request service credits where applicable, managing Customer expectations on value and timescales · request the addition of charges to an account following a fault if it is deemed Customer Payable
Own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
Place orders for replacement routers or other equipment, fulfil the orders and post them to customers
Work closely with the team to improve customer service procedures
Provide feedback on customer service and product issues
Develop strong customer relationships to enhance customer retention
Participate in staff meetings and training as requiredProfile

A successful Technical Customer Service Coordinator should have:

A strong technical aptitude with an ability to learn new systems quickly
A passion for providing exceptional customer service
Excellent communication skills
The ability to work effectively as part of a team
An understanding of the Business Services industry
A proactive approach to problem-solving
A commitment to continuous learning and improvementJob Offer

Basic salary of £24,000 with £249,900 OTE inclu bonus & commission
A vibrant and supportive team environment
An opportunity to grow and develop skills within the Business Services industry
Internal progression opportunities
Modern office working environment
Hybrid working
A full-time, permanent role