Bridging Case Manager

2 months ago

Mayfair, United Kingdom Brooke Harrison Recruitment Full time

A leading non - bank lender, awarded a spot in The Sunday Times "Best Place to Work," reflecting its dedication to creating an exceptional workplace

Join our dynamic team specializing in providing exceptional lending solutions. We are seeking a dedicated Bridging Case Manager to support our underwriting team with the day-to-day processing of loan applications from the initial stage through to completion.

Job Purpose:

This role focuses on assisting the Bridging underwriting team, ensuring efficient processing of loan applications and maintaining a ‘gatekeeper’ approach at all stages.

Key Responsibilities:

* Proactively manage a pipeline of cases to ensure swift completion of applications.

* Provide timely, accurate, and appropriate responses to phone calls, inquiries, or correspondence from clients, lenders, or conveyancers.

* Conduct various security and KYC checks on borrowers.

* Understand Lending Policy and flag potential issues to assist underwriters with assessments and approvals.

* Review application forms, loan documentation, credit reports, valuation reports, bank statements, and land registry documentation.

* Handle queries from introducers, direct clients, and third parties, keeping them updated on the progress of their applications and delivering excellent service.

* Obtain and chase quotes from third parties, including valuers, solicitors, and quantity surveyors.

* Prepare offer documentation, including ESIS and Facility Letters.

* Attend and contribute to internal team meetings.

* Organize and maintain internal digital filing systems.

* Accurately enter data and continually update internal CRM systems.

* Proactively identify process improvements/issues before they impact service.

* Work effectively and collaboratively as part of a team and with wider business stakeholders.

* Manage the handover of completed loans to the servicing team.

* Adhere to all risk, compliance, and financial crime-related policies, procedures, and reporting obligations.

Core Skills:

* Strong communication skills

* Excellent attention to detail and high standards

* Ability to organize and prioritize workload

* Ability to multi-task and work on your own initiative with a flexible approach

* Proficient in administration, computer literacy, and communication

* Understanding of Credit Agency reports, KYC, AML, and fraud prevention systems

Experience:

* Minimum of 2 years of case management experience

* Previous experience working at a bridging/specialist lender is advantageous

What We Offer:

* Competitive salary

* Professional development opportunities

* Hybrid working options

* Holidays 28 day + Bank Holidays

* Supportive Leadership

* A supportive and collaborative work environment

If you are a proactive individual with a strong eye for detail and experience in mortgage case management, we would love to hear from you. Apply now to join our dedicated team and contribute to our success

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