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Customer Services Administrator

1 month ago

Erith, United Kingdom Crossways Recruitment Full time

WORK IN THE OFFICE ROLE ; Mon – Fri ; 8am – 4pm

Weekend Cover; from home ; Working every 3rd weekend ; 8.00am - 12.00am - paid double time

Our client, a market leader within its industry, are recruiting for an organized and confident.

Customer Services Administrator to work in their busy Client Services Dept based in their Head Office in Thamesmead / Erith area.

Role

You will be working on a busy client services desk, liaising with all their clients (UK wide) in relation to stock requirements and products being delivered on time.

Duties;

Managing client accounts - UK based

Receiving calls from clients to discuss stock and products requests.

Liaising with delivery teams to confirm delivery times.

Advising clients of any changes to their expected deliveries

Updating systems for all internal and external contacts to be aware of any changes to stock levels, , promotional material requests, marketing information despatch issues etc etc

Liaising with carriers to deal with any changes to deadlines etc

Tracking deliveries on system

Administration duties will also be a large part of the role

Escalating any issues to Team Leader/Manager

Update and maintain Excel Spreadsheets

Entering and updating the Database and managing the process

Experience and Skills Required

Proven experience in a similar role; Customer Service, Client services, Sales Administrator, Sales order processor, Account Manager

Excellent all-round communication skills

knowledge of MS Excel as well as all other MS packages

Able to work to deadlines

Ability to work as a team

Confident and accountable decision maker

Can work to ever changing deadlines

Multi tasker

If you have the necessary skills and can start immediately then please call Claire Power to find out more and send your CV asap

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