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Service Administrator

4 months ago

Erith, United Kingdom Air cool Engineering Service & Maintenance Ltd Full time

Job Overview:
We are seeking a highly organised and self-motivated Service Administrator to join our team. The Service Administrator will be responsible for providing administrative support to our service department managers and helping to achieve efficient back office operations. This is a full-time position with opportunities for growth and advancement.

**Responsibilities**:

- Communicate with customers to schedule service appointments and provide updates on service requests
- Assist in managing the service department's daily operations, including coordinating engineer schedules and dispatching work orders and ensuring materials are allocated
- Perform data entry tasks to update customer information, service records, specialist sub-contractor information and inventory levels
- Review engineers service reports and identify any follow on works before providing the service reports to the client
- Follow up with customers to ensure their satisfaction with completed services

Qualifications:

- Strong communication skills, both verbal and written
- Excellent organisational skills with the ability to multitask and prioritise tasks effectively
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
- Experience with service engineering software such as IBMS / Service M8 or similar would be advantageous

**Job Types**: Full-time, Permanent

Pay: £21,500.00-£23,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: ACESA-Erith