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Customer Service Co ordinator

3 months ago

StratforduponAvon, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

Customer Service Co ordinator - Stratford Upon Avon based client - FTC until February 2025 - £13.70ph.

Monday - Friday 09.00am - 5.00pm weekly pay and an immediate start available

You will provide an efficient co-ordination service to the Responsive Repair Team, in the delivery of day to day and repairs.

To effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Repairs Delivery Officer.

  • Job duties:

  • Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.

  • Review the daily WIP levels.
  • Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff.
  • Work with all contractors where required to achieve customer satisfaction.
  • Liaising between the CSH, Property Management Team and Contractors to resolve any customer issues.
  • Responsible for effective completion of follow on works for OOH orders
  • Housekeeping of contractor system correcting orders not closed correctly by operative and similar administrative tasks around appointments.
  • Produce payment schedules, process invoices, chase valuations and manage payments.
  • Dealing with internal and external customer enquiries
  • Respond to enquiries from customers, raise works orders or inspection requests in accordance with policies and procedures and carry out other: Day to day repairs, Communal Repairs, Insurance Works Excluded works, Recalls, Major day to day works, No access, Extension of time requests.
  • Create and process Letters (referrals / appointments / permissions.
  • Managing generic inboxes and tasks. Updating databases/reconciliation of reports )
  • Manage the Major repairs alongside the inspectors.

  • Skills and experience required:

  • Strong communications with written and verbal directions.

  • Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer

  • A highly effective individual capable to motivate, engage with field based teams and contractors to deliver optimum performance.

  • Very good team player

  • I.T. and Microsoft word astute.

  • Resilient and an eye for detail.