Information Technology Operations Manager

7 days ago

Birmingham, United Kingdom Sharp UK Full time

Information Technology Operations Manager

Are you passionate about IT operations, consultancy, and team leadership?

Do you excel in delivering high-quality technical solutions while optimizing the efficiency of IT systems and processes?

If so, we have an exciting opportunity for you

Key Responsibilities:

  • Lead & Develop: Oversee the operations of our regional Technical Consultant team, ensuring consistent performance through regular contact, monthly 1-to-1s, and Performance Development Reviews (PDRs).
  • Optimise IT Operations: Drive operational efficiency by implementing and refining processes, workflows, and technology that enhance our service delivery.
  • Empower Growth: Identify and coordinate technical training programs that equip the team with skills to manage evolving operational challenges.
  • Foster Collaboration: Host team meetings to share critical updates, operational insights, and foster a strong, collaborative environment.
  • Quality Assurance: Conduct Quality Control reviews of Technical Consultant documentation, ensuring compliance with industry best practices and operational standards.
  • Client Engagement & Operations: Provide on-site IT consultancy and operational management for key clients, ensuring their systems run smoothly and efficiently.
  • Recruitment & Team Building: Lead the recruitment of top talent with the right skills to support high-level IT operations and consultancy.
  • Strategic Operations Contributions: Participate in Lead Consultants meetings to contribute to the business’s operational strategy and long-term technical vision.
  • Service Auditing & Operations Oversight: Shadow team members to audit services, ensuring high-quality and operational excellence.
  • Technical Support Escalation: Serve as the key escalation point for complex operational and technical issues, guiding the regional team in delivering top-tier support.
  • Client Solutions & IT Projects: Work directly with clients to deliver tailored IT operational solutions and oversee the management of complex IT projects from concept to completion.

Your Skills & Experience:

  • Proven experience managing teams, ideally within an IT Managed Service Provider (MSP) environment, with a focus on operational leadership.
  • Strong background in delivering IT consultancy services, with expertise in managing Microsoft 365 and Azure platforms within an operational framework.
  • Proficient with server hardware, operating systems, hypervisors, and networking equipment, ensuring seamless operations across multiple environments.
  • Commitment to self-development, ideally working toward Microsoft Expert-level certifications, with a focus on operational excellence.
  • Excellent troubleshooting and operational problem-solving skills.
  • Strong communication abilities, able to convey complex technical issues to both technical and non-technical stakeholders.
  • Approachable, supportive, and adaptable, particularly when responding to the needs of the team and clients in fast-paced IT operations environments.

What’s in it for you?

  • Be a key player in a forward-thinking team where your leadership and operational expertise truly matter.
  • Opportunities to work with cutting-edge technologies and continually improve operational processes.
  • Competitive salary and benefits package.

If you're a dynamic IT professional with a passion for operational leadership and a drive for excellence, we want to hear from you

Apply today to become a pivotal part of our growing team

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