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Information Technology Operations Manager
1 month ago
Are you passionate about IT operations, consultancy, and team leadership?
Do you excel in delivering high-quality technical solutions while optimizing the efficiency of IT systems and processes?
Oversee the operations of our regional Technical Consultant team, ensuring consistent performance through regular contact, monthly 1-to-1s, and Performance Development Reviews (PDRs).
Optimise IT Operations: Identify and coordinate technical training programs that equip the team with skills to manage evolving operational challenges.
Quality Assurance: Conduct Quality Control reviews of Technical Consultant documentation, ensuring compliance with industry best practices and operational standards.
Client Engagement & Operations: Provide on-site IT consultancy and operational management for key clients, ensuring their systems run smoothly and efficiently.
Recruitment & Team Building: Lead the recruitment of top talent with the right skills to support high-level IT operations and consultancy.
Strategic Operations Contributions: Participate in Lead Consultants meetings to contribute to the business’s operational strategy and long-term technical vision.
Shadow team members to audit services, ensuring high-quality and operational excellence.
Technical Support Escalation: Client Solutions & IT Projects: Work directly with clients to deliver tailored IT operational solutions and oversee the management of complex IT projects from concept to completion.
Proven experience managing teams, ideally within an IT Managed Service Provider (MSP) environment, with a focus on operational leadership.
Strong background in delivering IT consultancy services, with expertise in managing Microsoft 365 and Azure platforms within an operational framework.
Proficient with server hardware, operating systems, hypervisors, and networking equipment, ensuring seamless operations across multiple environments.
Commitment to self-development, ideally working toward Microsoft Expert-level certifications, with a focus on operational excellence.
Approachable, supportive, and adaptable, particularly when responding to the needs of the team and clients in fast-paced IT operations environments.
Competitive salary and benefits package.
If you're a dynamic IT professional with a passion for operational leadership and a drive for excellence, we want to hear from you
