Information Technology Operations Manager

4 days ago

Birmingham, United Kingdom Sharp Uk Full time

Information Technology Operations Manager Are you passionate about IT operations, consultancy, and team leadership?
Do you excel in delivering high-quality technical solutions while optimizing the efficiency of IT systems and processes?
If so, we have an exciting opportunity for you
Key Responsibilities: Lead & Develop: Oversee the operations of our regional Technical Consultant team, ensuring consistent performance through regular contact, monthly 1-to-1s, and Performance Development Reviews (PDRs).
Optimise IT Operations: Drive operational efficiency by implementing and refining processes, workflows, and technology that enhance our service delivery.
Empower Growth: Identify and coordinate technical training programs that equip the team with skills to manage evolving operational challenges.
Foster Collaboration: Host team meetings to share critical updates, operational insights, and foster a strong, collaborative environment.
Quality Assurance: Conduct Quality Control reviews of Technical Consultant documentation, ensuring compliance with industry best practices and operational standards.
Client Engagement & Operations: Provide on-site IT consultancy and operational management for key clients, ensuring their systems run smoothly and efficiently.
Recruitment & Team Building: Lead the recruitment of top talent with the right skills to support high-level IT operations and consultancy.
Strategic Operations Contributions: Participate in Lead Consultants meetings to contribute to the business's operational strategy and long-term technical vision.
Service Auditing & Operations Oversight: Shadow team members to audit services, ensuring high-quality and operational excellence.
Technical Support Escalation: Serve as the key escalation point for complex operational and technical issues, guiding the regional team in delivering top-tier support.
Client Solutions & IT Projects: Work directly with clients to deliver tailored IT operational solutions and oversee the management of complex IT projects from concept to completion.
Your Skills & Experience: Proven experience managing teams, ideally within an IT Managed Service Provider (MSP) environment, with a focus on operational leadership.
Strong background in delivering IT consultancy services, with expertise in managing Microsoft 365 and Azure platforms within an operational framework.
Proficient with server hardware, operating systems, hypervisors, and networking equipment, ensuring seamless operations across multiple environments.
Commitment to self-development, ideally working toward Microsoft Expert-level certifications, with a focus on operational excellence.
Excellent troubleshooting and operational problem-solving skills.
Strong communication abilities, able to convey complex technical issues to both technical and non-technical stakeholders.
Approachable, supportive, and adaptable, particularly when responding to the needs of the team and clients in fast-paced IT operations environments.
What's in it for you?
Be a key player in a forward-thinking team where your leadership and operational expertise truly matter.
Opportunities to work with cutting-edge technologies and continually improve operational processes.
Competitive salary and benefits package.
If you're a dynamic IT professional with a passion for operational leadership and a drive for excellence, we want to hear from you
Apply today to become a pivotal part of our growing team

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