Information Technology Support Manager

2 days ago

Birmingham, United Kingdom Sharp UK Full time
Information Technology Support Manager Aston, Birmingham

In this role you will lead the IT Support team in delivering a consistently excellent and familiar service, in line with the business strategy.

You will oversee and manage the team’s tickets and their resolution. Provide an escalation path for the senior management team. To be a motivational leader, where decisions are based on individual, team, and business awareness.

We're looking for excellent people skills that facilitate a happy team continuously seeking development, to provide an excellent service resulting in a high level of satisfaction.

Objectives for role:

• Designing and implementing development strategies for all roles within the IT team, to create a more knowledgeable, stronger and more versatile team.
• Production of weekly stats, and monthly presentation of a service delivery report.
• Analyse, report on and take appropriate action on the performance of the team to continuously improve the service provided.
• Be a constant, visible, and approachable member of the service management team, driving a positive and inspirational attitude.

Personal Specification:

• Minimum experience of 2 years managing a team
• Friendly, approachable, empathetic, and sincere with excellent communication skills
• ITIL V4 experience
• Experience of ticket management, reporting and trending.

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