Technical Support Engineer

3 weeks ago


United Kingdom INEOS Belgium Full time

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
The Vehicle Technical Support Engineer role will work extremely closely with our repairing workshops and technicians to review repairs, offer direct assistance, conduct training needs analysis, compile technical reports, coach, educate and develop both Internal teams, the network and its staff. Also in an ambassador capacity, contribute to growing the capability and standing of the department within the wider Ineos Automotive business.
Work closely with the Technical Services Manager to develop processes and structures across inter divisional & wider Ineos Automotive teams
Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers
Significant Aftersales and Technical Support Engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience.
Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
Type Full-time
Discipline Commercial
Type Full-time
Business INEOS Automotive



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