Senior Technical Support Engineer

2 weeks ago


United Kingdom Hewlett Packard Enterprise Full time

Senior Technical Support Engineer page is loaded Senior Technical Support Engineer
Apply locations Cambridge, Cambridgeshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id 3130300 Senior Technical Support Engineer Description -
Senior Technical Support Engineer
This is a fantastic opportunity for an senior level customer-facing Technical Support Engineer to join our team in Cambridge. You’ll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with our customers and takes ownership of technical issues through to resolution, using a variety of tools, resources, and expertise.
What you’ll be doing as a Senior Technical Support Engineer:
Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments
Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments
Proactively look for opportunities to improve the efficiency and quality of our services
Communicating with customers and stake holders via e-mail, ticket systems and remote conference calls.
Requirements for the Senior Technical Support Engineer:
Direct work experience in a similar environment (ideally supporting external clients)
Prior experience troubleshooting and maintaining Windows Operating environments
Knowledge of enterprise endpoint deployment tools
Solid understanding of networks and networking protocols
A great Senior Technical Support Engineer will have-
Bachelor’s degree in Computer Science/Engineering or related technical degree or equivalent
The important criteria for joining our Technical Support team are:
The primary focus of the HP Wolf Security team is developing cyber security solutions to protect our customers devices and data. The digital threat landscape is ever-changing and as the cyber security industry reacts and adapts to changes, so too do the malware authors. Our unique micro-virtualization technology ensures that customers are protected from even the most bleeding edge cyber security threats. That micro-virtualization technology forms a key pillar in a wider cyber security suite that we're actively developing.
Inspired by the isolation principles of traditional virtualization, our team known then as Bromium, created a game-changing technology called micro-virtualization to protect end users against advanced malware. For more information, visit our website:
Full time Shift -
No shift premium (United Kingdom) Travel -
Relocation -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
At HP, diversity and inclusion are business imperatives.Join us in reinventing the standard for diversity and inclusion where talent is our criteria.


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