Senior Technical Support Engineer
2 weeks ago
Senior Technical Support Engineer page is loaded Senior Technical Support Engineer
Apply locations Cambridge, Cambridgeshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id 3130300 Senior Technical Support Engineer Description -
Senior Technical Support Engineer
This is a fantastic opportunity for an senior level customer-facing Technical Support Engineer to join our team in Cambridge. You’ll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with our customers and takes ownership of technical issues through to resolution, using a variety of tools, resources, and expertise.
What you’ll be doing as a Senior Technical Support Engineer:
Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments
Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments
Proactively look for opportunities to improve the efficiency and quality of our services
Communicating with customers and stake holders via e-mail, ticket systems and remote conference calls.
Requirements for the Senior Technical Support Engineer:
Direct work experience in a similar environment (ideally supporting external clients)
Prior experience troubleshooting and maintaining Windows Operating environments
Knowledge of enterprise endpoint deployment tools
Solid understanding of networks and networking protocols
A great Senior Technical Support Engineer will have-
Bachelor’s degree in Computer Science/Engineering or related technical degree or equivalent
The important criteria for joining our Technical Support team are:
The primary focus of the HP Wolf Security team is developing cyber security solutions to protect our customers devices and data. The digital threat landscape is ever-changing and as the cyber security industry reacts and adapts to changes, so too do the malware authors. Our unique micro-virtualization technology ensures that customers are protected from even the most bleeding edge cyber security threats. That micro-virtualization technology forms a key pillar in a wider cyber security suite that we're actively developing.
Inspired by the isolation principles of traditional virtualization, our team known then as Bromium, created a game-changing technology called micro-virtualization to protect end users against advanced malware. For more information, visit our website:
Full time Shift -
No shift premium (United Kingdom) Travel -
Relocation -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
At HP, diversity and inclusion are business imperatives.Join us in reinventing the standard for diversity and inclusion where talent is our criteria.
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