Technical Support Engineer

2 weeks ago


United Kingdom Experis IT Full time

Our client a Global IT Solutions provider are seeking to recruit an Office 365 Support Engineer to join an ever expanding Customer Support team in the heart of Belfast and your responsibilities will be:

You participate in communities with peer delivery roles and where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Fluency in English, with the ability to communicate effectively.
~ 3+ years of experience in technical support or related field
~ Strong knowledge of Office 365 technology.
~ Strong knowledge of Office Setup & Deployment process.
~ Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
~ Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
~ Networking skills and familiarity with communication protocols (ftp, etc).
~ Scripting: VBS, PowerShell, JavaScript, HTML5.
~ Preferred fluency in either French or German with the ability to communicate effectively it's a plus.
Relevant Microsoft Technology Certifications
Bachelor's degree in computer science, Information Technology (IT), or related field.
A similar background such as technical consulting experience, or information technology experience is preferred.
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