Technical Support Engineer

2 weeks ago

United Kingdom Dassault Systèmes Full time

BIOVIA is looking for a motivated Technical Support Engineer to join a multicultural, diversely technical and scientific team in Cambridge, U.K. supporting enterprise and SaaS software solutions.

BIOVIA, part of DASSAULT SYSTÈMES, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
Do you have dreams and enjoy a challenge? Here at DASSAULT SYSTÈMES, we empower people with a passion for changing the world. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes

Role & Responsibilities
  • You will be an essential part of our customer’s success, focus on quickly handling support requests from customers who need help with BIOVIA Notebook on premise, BIOVIA Notebook Cloud, BIOVIA ScienceCloud, and BIOVIA Scientific Notebook, as
  • well as documenting updates to customer issues
  • Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
  • You will collaborate with R&D to continuously improve the quality of BIOVIA applications and work closely with leading customers in a consultative technical support role.
  • You’ll facilitate discussions with internal and external stakeholders to determine resolution paths through troubleshooting.
  • Provide support to a broad user base comprising academic, government, and commercial customers with different levels of technical and scientific expertise.
Qualifications/Experience
  • Bachelor’s degree or higher degree in Information Technology, Computer Science, Software Engineering, or a Chemistry or Life Sciences related domain.
  • Solid prior experience delivering technical support for enterprise software. 
  • Fluent in written and spoken English and able to communicate to a variety of audiences, other languages such as German, French and Spanish a bonus.
  • You should be an avid problem solver with a passion for understanding the root cause of issues, with a strong desire to be in a customer-facing role.
  • Have the ability to work independently or in small teams.
  • Demonstrable experience in BIOVIA technology, SQL, SaaS, virtualisation software, and chemistry would be a plus.
Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

BIOVIA provides scientific solutions to discover, design, develop and deliver innovative drugs, materials and formulas.

#J-18808-Ljbffr

  • Principal Engineer

    7 days ago

    United Kingdom The Engineer Full time

    Job Title: Principal Supportability Engineer - (Control Systems) Location: Barrow-In-Furness, Filton, Frimley, Broad Oak, Weymouth and Manchester. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: Developing, managing and structuring the...

  • Engineer - Project Engineering

    3 weeks ago

    United Kingdom The Engineer Full time

    They are a specialist electrical/mechanical contractor to the electrical supply industry and other large consumers of electricity. The company specialises in repair and refurbishment of power transformers and associated high voltage plant. The company has developed a full Integrated Management System for Health and Safety, Quality and Environmental to...

  • HVAC Engineer

    2 weeks ago

    United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • Field Service Engineer

    3 weeks ago

    United Kingdom The Engineer Full time

    Job Title: Field Service Engineer Location: Hertford Salary: From £35k+ DOE Job Type: Permanent. Full-time About Us: Fumair are a leading family-run UK SME specialising in the manufacture and maintenance of fume cupboards and local exhaust ventilation (LEV) systems. We are seeking a highly motivated, skilled and professional person to join our...

  • Technical Support Engineer

    3 days ago

    United Kingdom Enterprise Recruitment Ltd Full time

    Fantastic entry-level role to join a thriving product development company as a Technical Support Engineer. You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This Technical Support Engineer role will involve supporting engineers in the field via phone and...

  • Technical Support Engineer Engineering

    4 weeks ago

    United Kingdom Taylor Made Recruitment Full time

    Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost...

  • Technical Support Engineer

    3 weeks ago

    United Kingdom Envirogen Group Full time

    Envirogen Group UK Limited is currently seeking a dedicated and knowledgeable individual to join our team as a Technical Support Engineer . As a global leader in water and wastewater treatment solutions, Envirogen is committed to delivering exceptional customer service and support. As a Technical Support Engineer , you will play a crucial role in...

  • IT Support Engineer

    3 weeks ago

    United Kingdom Rise Technical Full time

    Network Engineer (Telecoms) Liverpool (Office-based) £40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions? On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a...

  • Technical Support Engineer

    3 days ago

    United Kingdom i2i Recruitment Full time

    Join to apply for the Technical Support Engineer role at i2i Recruitment 2 weeks ago Be among the first 25 applicants Join to apply for the Technical Support Engineer role at i2i Recruitment Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job...

  • Technical Support Engineer

    2 weeks ago

    United Kingdom Dassault Systèmes Full time

    BIOVIA is looking for a motivated Technical Support Engineer to join a multicultural, diversely technical and scientific team in Cambridge, U.K. supporting enterprise and SaaS software solutions. BIOVIA, part of DASSAULT SYSTÈMES, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base...

  • Technical Support Engineer

    4 weeks ago

    United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Technical Support IoT Industrial Remote Do you love Technology, do you like problem and solving and finding solutions? The we may have your next role. Our client is a market leader in the industrial information management systems built for the age of the Internet of Things (IoT) and Industry 4.0. The product lets industrial manufacturers,...

  • Senior Technical Support Engineer

    1 month ago

    United Kingdom Hewlett Packard Enterprise Full time

    Senior Technical Support Engineer page is loaded Senior Technical Support Engineer Apply locations Cambridge, Cambridgeshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id 3130300 Senior Technical Support Engineer Description - Senior Technical Support Engineer This is a fantastic opportunity for an senior level...

  • Technical Support Engineer

    6 days ago

    United Kingdom nGenium Full time

    Technical Medical Support Engineer Employment Type: Full-time, Permanent Job Overview: The Technical Support Engineer role is pivotal in delivering comprehensive technical assistance across diverse departments. The primary responsibilities include overseeing spare parts data management, facilitating procurement operations, ensuring database accuracy, and...

  • Technical Support Engineer

    5 days ago

    United Kingdom DDN Storage Full time

    DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most...

  • Technical Support Engineer

    5 days ago

    United Kingdom DDN Storage Full time

    DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most...

  • Technical Support Engineer

    5 days ago

    United Kingdom DDN Storage Full time

    DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most...

  • Technical Support Engineer

    6 days ago

    United Kingdom DDN Storage Full time

    DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most...

  • Technical Support Engineer

    5 days ago

    United Kingdom DDN Storage Full time

    DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most...

  • Technical Support Engineer Specialist

    7 days ago

    United Kingdom FIS Capital Markets UK Limited Full time

    Technical Support Engineer Specialist page is loaded Technical Support Engineer Specialist Apply locations GBR LHR Virtual (non-London) time type Full time posted on Posted Yesterday job requisition id JR0272386 Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant...

  • Technical Support Medical Engineer

    6 days ago

    United Kingdom nGenium Full time

    Technical Medical Support Engineer Employment Type: Full-time, Permanent Job Overview: The Technical Support Engineer role is pivotal in delivering comprehensive technical assistance across diverse departments. The primary responsibilities include overseeing spare parts data management, facilitating procurement operations, ensuring database accuracy, and...