Customer Relationship Management CRM Team Lead
4 weeks ago
Company Description Ischebeck Titan Ltd. was founded in 1990 and is well known throughout the construction industry as innovators in formwork, falsework, and geotechnical solutions. Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, offering innovative solutions sourced globally. We provide cutting-edge construction solutions for projects in various disciplines.
This is a full-time on-site role as a Team Leader for Customer Services/Hire and Sales Desk located in Burton Upon Trent. As a Team Leader, you will oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. Your responsibilities will include managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.
Provide hands on leadership and management of the Customer Service / Hire & Sales Desk team
Lead and manage a team of Customer Service Co-ordinators
Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail and high levels of customer satisfaction at all times
Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
Produce Management Information to support business objectives
Develop professional relationships with internal and external customers and provide high levels of customer service at all times
To ensure that all work is executed in line with Company policies and procedures
Proven experience in a leadership or supervisory role within a customer service environment
Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department.
Commercial Awareness
Proficiency in Microsoft Office Suite and CRM software
Competitive benchmarked basic salary
10% pension
25 days holiday (Increase with service)
Non contractual Bonus scheme
Retail discounts
Inclusive and vibrant work culture
Plus many more flexible benefits tailored to your needs
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Burton-on-Trent, Staffordshire, United Kingdom Ischebeck TITAN Group of Companies Full timeCompany Description Ischebeck Titan Ltd. was founded in 1990 and is well known throughout the construction industry as innovators in formwork, falsework, and geotechnical solutions. Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, offering innovative solutions sourced globally. We provide cutting-edge...
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Burton upon Trent, Staffordshire, United Kingdom Ischebeck TITAN Group of Companies Full timeJob Summary:We are seeking a highly skilled and experienced Team Leader to join our Customer Services/Hire and Sales Desk team at Ischebeck TITAN Group of Companies. As a Team Leader, you will be responsible for overseeing daily operations, leading the team, and ensuring efficient workflow.Key Responsibilities:Provide hands-on leadership and management of...
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Burton upon Trent, Staffordshire, United Kingdom Ischebeck TITAN Group of Companies Full timeJob Summary:We are seeking a highly skilled and experienced Team Leader to join our Customer Services/Hire and Sales Desk team at Ischebeck TITAN Group of Companies. As a Team Leader, you will be responsible for overseeing daily operations, leading the team, and ensuring efficient workflow.Key Responsibilities:Provide hands-on leadership and management of...
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Burton upon Trent, Staffordshire, United Kingdom Ischebeck TITAN Group of Companies Full timeJob Title: Contract Management Team LeadCompany Overview:Ischebeck Titan Group of Companies is a leading provider of innovative construction solutions, with a strong presence in the industry since 1990. Our company specializes in formwork, falsework, and geotechnical solutions, with a sister company, Ischebeck Inform, offering cutting-edge concrete...
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