Operations Assistant

4 weeks ago

Roxburgh Scottish Borders, United Kingdom Circet Ireland & UK Full time

We are hiring Circet UK are looking for an Operation Assistant to join our Home division in Selkirk. Reporting to the Fibre Operations Coordinator, you will be responsible for ensuring that Circet Home completes as many Fibre jobs as possible successfully daily, and closing jobs down to allow us to bill the clients accurately. Working with Circet Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen. JOB PURPOSE:

  • Daily managing of Fibre Clients, paying particular attention to request from the clients and escalating these if necessary to the Fibre Operation Coordinator.
  • Handling of Fibre escalations into the department and carrying these out through to a resolution where possible, escalating any serious complaints as per our processes and feeding back to the FOC
  • Reporting directly to the FOC, the FOS will communicate regularly with our Fibre customers, Fibre client contact centres engineers and Supervisors throughout the UK via both inbound and outbound service calls, e-mail and webchat.
  • The FOS will be responsible for all Fibre engineer processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day. They will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded and that notes and signatures are captured. If any information is missing they will liaise with the engineer to capture this.
  • FOS will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to Fibre Supervisors/Client Liaison Managers.
  • FOS will ensure they have a good working relationship with the Fibre Supervisors, Fibre manager and Client liaison to allow any discussions surrounding in day issues and follow correct escalation procedures
REQUIREMENTS:
  • Competent on Microsoft packages, in particular Excel. Prior Service Centre Agent experience and must be prepared to undertake additional training as required.
  • Results driven, analytical and with a sensible approach to tasks.
  • Delivers targets on time – able to manage their own workload, identifies and takes remedial action if targets not being met.
  • Initiative – comes up with creative solutions to deliver service.
  • Value to team – gets to know their colleagues, understands individuals and tolerant of differences, friendly and approachable, a real team player.
  • A great communicator who isn’t afraid to raise concerns if issues arise.
  • Able to adapt to new environment and has a real ‘can do’ attitude
  • Good working Knowledge of work management systems and windows (Excel/Word)
  • Good awareness of Health & Safety and Quality Assurance Procedures
  • Sound Telecommunication Knowledge
  • Effective Teamwork
  • Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker
  • Should possess good logical skills and ability to prioritise tasks depending upon the situations
  • Recognise people’s right to privacy and dignity, treating every person with respect
  • Willingness to embrace integrated model and new ways of working
  • Responsible for keeping safe any personal information, not transferring any data without the appropriate safeguards
  • Be aware of physical security of data and use encryptions' and passwords to protect it
  • Complying with relevant policies which guide the Circet Home processes.
  • Reporting any possible security breaches to IT department immediately.
Why work in Circet?
  • Be part of a company that encourages involvement, diversity and inclusion
  • Be part of a company that nurtures excellence and develops leaders
  • Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
  • Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
  • You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

  • Operations Assistants

    4 weeks ago

    Roxburgh, Scottish Borders, United Kingdom Circet Ireland & UK Full time

    Circet UK are looking for an Operation Assistant to join our Home division in Selkirk. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. Handling of Fibre escalations into the department and carrying these out through to a resolution where possible, escalating any serious complaints as per...

  • Telecom Operations Specialist

    4 weeks ago

    Roxburgh, Scottish Borders, United Kingdom Circet Ireland & UK Full time

    Circet UK are looking for Operations Specialist to join our Home division in Selkirk. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. Handling of Fibre escalations into the department and carrying these out through to a resolution where possible, escalating any serious complaints as per...

  • Operations Specialist

    4 weeks ago

    Roxburgh, Scottish Borders, United Kingdom Circet Ireland & UK Full time

    We are hiring! Circet UK are looking for Operations Specialist to join our Home division in Selkirk. Reporting to the Fibre Operations Coordinator, you will be Responsible for ensuring that Circet Home completes as many Fibre jobs as possible successfully daily, and closing jobs down to allow us to bill the clients accurately. Working with Circet Circet...

  • Administrator (Main School Office) - Permanent:

    6 days ago

    Roxburgh, Scottish Borders, United Kingdom Michael Page Full time

    An exciting role for a Supply Chain Administrator to join a well-established team within the Technology industry. Located in Selkirk, this position requires the successful candidate to manage procurement and supply chain operations, ensuring smooth and efficient processes. This organisation is a leading player in the Technology industry, employing a...

  • Supply Chain Administrator

    6 days ago

    Roxburgh, Scottish Borders, United Kingdom Michael Page Full time

    An exciting role for a Supply Chain Administrator to join a well-established team within the Technology industry. Located in Selkirk, this position requires the successful candidate to manage procurement and supply chain operations, ensuring smooth and efficient processes. Client Details This organisation is a leading player in the Technology industry,...

  • Finance Administrator

    4 weeks ago

    Roxburgh, Scottish Borders, United Kingdom Panton McLeod Full time

    Finance Administrator Location: Selkirk TD7 5DZ - Hybrid role Salary: £25 - £30k, DOE + Benefits Contract: Full time, Permanent Benefits: The opportunity to become a key member of the finance team.£25k to £30k per annum - depending on experience.Optional study support towards an AAT/ACCA/CIMA/ICAS qualification.Ongoing training and development...

  • Loading Shovel Operator

    4 weeks ago

    Eccles, Scottish Borders, United Kingdom Connect Personnel Full time

    Loading Shovel Operator Work Schedule: Nights 4 on & 4 off + Overtime Connect Personnel are representing a certified recycling company and specialist waste management business that focuses on separating and recycling ferrous, non-ferrous, and precious metals. All types of mixed metals, from ferrous and non-ferrous concentrates, from end-of-life vehicles or...

  • Senior Business Operations Lead

    2 weeks ago

    Kelso, Scottish Borders, United Kingdom Plexus Malaysia Sdn Bhd Full time

    Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team. We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their...

  • Graduate Product and Sales Engineer

    2 weeks ago

    Scottish Borders, United Kingdom Kleboe Jardine Ltd Full time

    This is a fantastic opportunity for a graduate engineer to join an established international business. My client is a highly successful global manufacturing business and an established leader at the forefront of the telecoms industry. They are a key player in the FTT-X industry, and develop a range of infrastructure-level solutions for their global...

  • Accounting Supervisor

    6 days ago

    Duns, Scottish Borders, United Kingdom Produce Investments plc Full time

    Greenvale AP is one of the UK’s largest growers and packers of fresh potatoes, supplying some of the country’s largest retailers and processors from our 2 production facilities. Our Duns site based in the Scottish Borders is looking to recruit a Management Accountant to provide commercial and operational financial information and insight to help drive...

  • Management Accountant

    6 days ago

    Duns, Scottish Borders, United Kingdom Produce Investments plc Full time

    Greenvale AP is one of the UK’s largest growers and packers of fresh potatoes, supplying some of the country’s largest retailers and processors from our 2 production facilities. Our Duns site based in the Scottish Borders is looking to recruit a Management Accountant to provide commercial and operational financial information and insight to help drive...

  • 3i’s Resource

    2 weeks ago

    Roxburgh, United Kingdom Lloyds Banking Group Full time

    Description Job Summary The successful colleague will become a critical member of the Resource, Planning & Performance Team and will play a key role in the delivery of team goals and the LBGs Purpose. They will lead on a holistic approach to resource and planning – understanding our priorities, legal and regulatory requirements, and the value of...

  • Graduate Product and Sales Engineer

    2 weeks ago

    Scottish Borders, Scotland, United Kingdom Kleboe Jardine Ltd Full time

    This is a fantastic opportunity for a graduate engineer to join an established international business. My client is a highly successful global manufacturing business and an established leader at the forefront of the telecoms industry. They are a key player in the FTT-X industry, and develop a range of infrastructure-level solutions for their global...

  • Graduate Product and Sales Engineer

    2 weeks ago

    Scottish Borders, Scotland, United Kingdom Kleboe Jardine Ltd Full time

    This is a fantastic opportunity for a graduate engineer to join an established international business. My client is a highly successful global manufacturing business and an established leader at the forefront of the telecoms industry. They are a key player in the FTT-X industry, and develop a range of infrastructure-level solutions for their global...

  • Administrator Part-time Learning Disabilities

    1 week ago

    Jedburgh, Scottish Borders, United Kingdom IndiNature Full time

    What We Offer This is an exciting opportunity to come in early and grow with a new company - and be part of the first dedicated natural fibre insulation mill in the UK. IndiNature is a construction materials company looking for an experienced administrator to support the ongoing operation of this factory in the beautiful Scottish Borders. Location ...

  • Supply Chain Administrator

    19 hours ago

    Selkirk, Scottish Borders, United Kingdom Michael Page Full time

    An exciting role for a Supply Chain Administrator to join a well-established team within the Technology industry. Located in Selkirk, this position requires the successful candidate to manage procurement and supply chain operations, ensuring smooth and efficient processes. Client Details This organisation is a leading player in the Technology industry,...

  • Administrator

    1 week ago

    Jedburgh, Scottish Borders, United Kingdom IndiNature Full time

    What We Offer This is an exciting opportunity to come in early and grow with a new company - and be part of the first dedicated natural fibre insulation mill in the UK. IndiNature is a construction materials company looking for an experienced administrator to support the ongoing operation of this factory in the beautiful Scottish Borders. You'll be...