Customer Service Advisor

3 weeks ago

Crawley West Sussex, United Kingdom City & Guilds Full time €25,000

City and Guilds Training is looking for a Course Advisor to add to our existing team. If you have excellent customer service skills and have great telephone manner then this opportunity may be what you are looking for.
This is a permanent position with a starting salary of £25K and a generous bonus which can add an additional 20-35% to your salary.
We are interested in speaking to the candidates who have a passion for a great customer service and are results driven. We are looking for candidates with experience from a similar, ideally telephone based role, who would like to develop their sales and customer service skills further here at City & Guilds. This role can help you develop into a more senior sales / account management role.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
Please note, this is an office-based role. As you will be required to work from the office, could you please check the location and ensure that you can commute to our offices located in Crawley RH10 9JY on a daily basis.
Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry.
We are looking to appoint additional Course Advisors who are able to demonstrate proven successful experience in a phone based sales / customer service role to support our current operation.
Promote the company brand and products over the phone
Maintain accurate records of all enquiries, sales and transactions using the CRM system
Carry out general administration duties associated with the role i.e. telephonically, by email and via live online chat facility
Excellent customer service and sales skills and great telephone manner
Excellent communication skills and the ability to effectively manage customers remotely
A customer-focused approach and a passion for delivering a great customer experience
You will also be flexible, adaptable, embrace change and be motivated by new challenges
The successful applicant will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.
We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.
We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
Competitive salary plus generous bonus
~25 days annual leave plus Christmas shutdown and bank holidays
~ Opportunities for personal development and career progression
~ Employee Assistance Programme (EAP)
~ Later life planning 'Care Concierge' and Bereavement support
~ Enhanced pension
~ Please can you submit your application as soon as possible to avoid disappointment.

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