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Inside Sales Executive

4 months ago

Abingdon Oxfordshire, United Kingdom Achilles Information Limited Full time

We are looking for an Inside Sales Executive to join our fun anddynamic team, bringing a pro-active customer-centric approach toconverting prospects into valued customers and providing exceptionalaccount management support.

This role is based inour Abingdon offices, on a hybrid basis with a minimum of 3 days perweek in the office.

You will be responsible forgenerating revenue growth, maximizing customer retention, anddelivering outstanding sales and service experiences. Through yourskills and expertise, you will play a pivotal role in achieving ourgoals of unparalleled customer satisfaction, revenue optimisation, andsuccessful business growth.

KeyResponsibilities

· Drive revenue growth throughproactive sales of Achilles products and services, taking theinitiative to achieve exceptional results.

· Identify andcapitalise on cross-selling and upselling opportunities to maximisesales potential.

· Achieve and surpass sales targets on amonthly, quarterly, and annual basis, showcasing your exceptionalsales skills.

· Cultivate strong customer relationships,understanding their needs and providing tailored solutions to meettheir requirements.

· Optimise customer accounts to extractmaximum value from their subscriptions.

· Promote product usagewithin supplier organisations through insightful reporting and dataanalysis.

· Ensure every customer enjoys an exceptionalexperience, going the extra mile to deliver satisfaction.

·Collaborate with Account Managers to support buyer-led campaigns andpromptly address any issues that arise.

· Manage annualsubscription renewals effectively to maximise customer retentionrates.

· Provide prompt and effective in-life support tocustomers, resolving queries and issues promptly and efficiently.

· Maintain accurate customer information and records in the CRMsystem, ensuring data integrity and completeness.

Skills and Competencies:

· Demonstratestrong sales skills, including effective prospecting, persuasivenegotiation, and successful deal closing.

· Possess excellentrelationship-building and communication skills, enabling you toconnect with customers on a personal level.

· Thrive onachieving results, consistently surpassing sales targets and exceedingexpectations.

· Take a customer-centric approach, proactivelyunderstanding and addressing customer needs.

· Exhibitproactive problem-solving abilities and quick decision-making skills.

· Showcase excellent organisational and time management skills,enabling efficient workflow and task prioritisation.

·Proficiently use CRM systems and MS Office applications, leveragingtechnology to enhance performance.

· Embrace a continuouslearning mindset, actively seeking opportunities to develop and refinesales skills.

For more than 30 years,Achilles has protected organisations’ business interests andreputations by providing unrivalled levels of supply chaintransparency, carbon reduction and management. We are the ESG andcarbon management partner of choice for the world’s leading globalbrands.

Achilles specialises in supporting customersthat require truly robust environmental, social and governancereporting to fully comply with ESG regulation, meet investorrequirements, and achieve their own ambitious sustainability goals. Wework with market-leading financial, industrial, commercial, andgovernmental organisations requiring the serious, detailed analysisand expert insight necessary to deliver exceptional reportingconfidence.

Operating from 17 locations worldwide,Achilles is at the forefront of the battle against climate change, achampion for social justice and human rights, and an expert in health,safety, and risk management.

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