Current jobs related to Helpdesk Manager - Hull East Yorkshire - OCS Group UK

  • Helpdesk Operations Manager

    2 weeks ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    Job Title: Helpdesk Manager - FacilitiesAbout the Role:We are seeking an experienced Helpdesk Manager to join our team at Maxwell Stephens Recruitment. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of our Helpdesk team, ensuring that all processes are followed correctly and that our customers receive exceptional...

  • Helpdesk Operations Manager

    2 weeks ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    Job Title: Helpdesk Manager - FacilitiesAbout the Role:We are seeking an experienced Helpdesk Manager to join our team at Maxwell Stephens Recruitment. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of our Helpdesk team, ensuring that all processes are followed correctly and that our customers receive exceptional...

  • Helpdesk Manager

    3 weeks ago

    Epsom, South East, United Kingdom Client Server Full time

    Job Summary:We are seeking an experienced Helpdesk Manager to lead our technical support team in a Windows O365 Azure environment. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring excellent customer service, and driving technical transformation.About the Role:Lead a team of eight first to third...

  • Helpdesk Administrator

    3 months ago

    Darlington, North East, County Durham, United Kingdom Hays Full time

    Administration, Administrator, Helpdesk, Maintenance Administration, Property Administrator Our Darlington based client is looking for an Administrator to join their busy team on a temporary basis. This is a great opportunity for someone to secure a role within this well respected organisation:Your role:The Helpdesk Administrator will help manage and...

  • Helpdesk Engineer Helpdesk Engineer

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom TwentyFour IT Services Ltd Full time

    At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. We tailor our services to suit your business's individual needs and work with you to achieve your business goals. Our specialties include Managed Cyber Security Services, Cloud Desktop Hosting, IT Helpdesk Outsourcing, and more. ...

  • Helpdesk Engineer Helpdesk Engineer

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom TwentyFour IT Services Ltd Full time

    At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. We tailor our services to suit your business's individual needs and work with you to achieve your business goals. Our specialties include Managed Cyber Security Services, Cloud Desktop Hosting, IT Helpdesk Outsourcing, and more. ...

  • Aftercare Helpdesk Coordinator

    3 months ago

    East London, United Kingdom Ballymore Full time

    **Aftercare Helpdesk Coordinator - 12 Month Fixed Term Contract (Canary Wharf)** **Hours**: 40 per week, Monday - Friday (either 8am - 5pm or 9am - 6pm) **Duties & Responsibilities** - To provide a high level of service to customers at all times. - To coordinate work tasks as scheduled from the Helpdesk system. - To update and chase delegated tasks to...

  • 1st Line Helpdesk Engineer

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom TwentyFour IT Services Ltd Full time

    Company Description At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. Our 24/7/365 availability ensures that we can support your business when you need it most. We tailor our services to suit your business's individual needs and work with you to achieve your business goals. Our...

  • 1st Line Helpdesk Engineer

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom TwentyFour IT Services Ltd Full time

    Company Description At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. Our 24/7/365 availability ensures that we can support your business when you need it most. We tailor our services to suit your business's individual needs and work with you to achieve your business goals. Our...

  • Helpdesk Technician

    3 days ago

    sheffield, south yorkshire, United Kingdom Flint UK Technology Services Full time

    Job DescriptionHelpdesk TechnicianCandidate must be eligible to obtain BPSS. Duration: 6 monthsLocation: Sheffield. Attendance to Sheffield office 3 days per week is mandatory.Top Requirements:Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)Experience of...

  • Aftercare Helpdesk Coordinator

    4 months ago

    East London, United Kingdom Ballymore Full time

    Aftercare Helpdesk Coordinator - 12 Month Fixed Term Contract (Canary Wharf) Hours : 40 per week, Monday - Friday (either 8am - 5pm or 9am - 6pm)  Duties & Responsibilities To provide a high level of service to customers at all times. To coordinate work tasks as scheduled from the Helpdesk system. To update and chase delegated tasks to ensure...

  • Helpdesk Support Specialist

    3 weeks ago

    East London, United Kingdom Ballymore Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as an Aftercare Helpdesk Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Helpdesk Support Specialist

    3 weeks ago

    East London, United Kingdom Ballymore Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as an Aftercare Helpdesk Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Helpdesk Administrator

    3 months ago

    East Tilbury, United Kingdom Beauchamp and Bird Ltd Full time

    **Full Job Description** We are a small well-established specialist mechanical and gas company based in Essex seeking an experienced Helpdesk Administrator. **Summary Description** To ensure that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors. **Main Duties** - Communicate and provide...

  • Facilities Helpdesk Assistant

    4 months ago

    Kingston upon Hull, United Kingdom Fisco Uk Full time

    **ABOUT THE COMPANY** We are one of the fastest growing technology-based facilities management business in the UK. FISco now directly and indirectly employs more than 500 staff and is approaching an annual revenue of £30M. We provide an innovative solution that can grow and adapt with our client’s journey. More than 30 organisations nationwide trust...

  • 1st Line Helpdesk Engineer

    4 months ago

    East Sussex, United Kingdom Ingenio Technologies Full time

    Job DescriptionWe are seeking a motivated and enthusiastic individual for a 1st Line Helpdesk Support position in our dynamic Managed Service Provider (MSP). This role is perfect for those embarking on their IT career journey or aiming to solidify their foundational technical skills. With a focus on providing first-level support, this position is an...

  • Apprentice IT Support helpdesk engineer

    4 months ago

    East Sussex, United Kingdom Ingenio Technologies Full time

    Job DescriptionWe are excited to offer an opportunity for an Apprentice Helpdesk Role within our dynamic Managed Service Provider (MSP). This 14-month apprenticeship program is tailored for individuals passionate about IT, seeking to embark on a career in technology support. The apprenticeship will culminate in a recognised industry qualification, with the...

  • Help Desk Supervisor

    3 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **This job description sets out the key responsibilities and duties for the role of Help Desk Supervisor within VirtualFM. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the...

  • Service Centre Manager

    3 weeks ago

    East Anglia, United Kingdom Gi Group Full time £45,000 - £50,000

    About the RoleWe are seeking a dynamic and results-driven Contact Centre Manager to lead a high-performing team within our safety industry client. As a key member of our operations team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the delivery of exceptional service.Key ResponsibilitiesPerformance...

  • IT Desktop Support Specialist

    1 week ago

    Hull, Kingston upon Hull, United Kingdom Cranswick Country Foods PLC Full time

    IT Desktop Support EngineerCranswick Country Foods PLC is a leading UK food producer with a strong commitment to innovation and growth. We are seeking an experienced IT Desktop Support Engineer to join our dynamic IT team at our Helsinki Road site in Hull.The successful candidate will be responsible for providing technical support for desktop infrastructure,...

Helpdesk Manager

4 months ago

Hull East Yorkshire, United Kingdom OCS Group UK Full time

Job Title: Facilities Manager

Monday to Friday - 40 hours per week

OCS are recruiting for a Facilities Manager to cover 2 locations in Durham & Hull. You will be working flexibly to meet business requirements, Monday - Friday, 40 hours per week with out of hours support. You will be responsible for overseeing effective delivery of Technical Services, Cleaning services, Reception Services, Catering, Helpdesk, Mail Room, Window Cleaning, Grounds Maintenance and other service lines and ad hoc areas as required. We are currently recruiting for a Facilities Manager to join our passionate and driven team based at our client’s site in Kingston upon Hull

You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the contract management team, in line with all processes and procedures
Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas
Manage the service delivery to the required standards to effectively maintain contractual performance to the required levels against KPIs and SLAs, ensuring financial penalties are avoided
Full line management responsibility for the teams on site ensuring teams are effectively supported and all company policies are followed
Effective control of financial management processes across areas of responsibility to support the Account Director in ensuring effective financial performance of the overall contract
Your day to day responsibilities are to manage the site’s effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place
Management of SMEs and subcontractors to ensure effective service delivery across all areas of service delivery
You will oversee helpdesk management, analyse data and collate reports as required to support the Senior Management Team
Collation of monthly client reporting for operational performance and KPI performance

Will have a background relevant experience to effectively deliver the role
Sound financial knowledge regarding budgets, P & L accounts, stock and staffing spends
A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage
High level of planning and organisational skills
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply