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Helpdesk Operations Manager

2 months ago

East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

Job Title: Helpdesk Manager - Facilities

About the Role:

We are seeking an experienced Helpdesk Manager to join our team at Maxwell Stephens Recruitment. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of our Helpdesk team, ensuring that all processes are followed correctly and that our customers receive exceptional service.

Key Responsibilities:

  • Lead and support a team of Helpdesk Coordinators, conducting regular appraisals and performance reviews to ensure that they are meeting their targets and providing excellent customer service.
  • Work closely with the Operations Manager and Managing Director to improve processes and team performance, identifying areas for improvement and implementing changes as needed.
  • Oversee the handling of customer complaints, ensuring that they are resolved promptly and efficiently.
  • Conduct regular audits to ensure that all processes are being followed correctly and that our customers are receiving the best possible service.
  • Develop and implement training programs to ensure that our Helpdesk team has the skills and knowledge they need to provide excellent customer service.

Requirements:

  • Proven experience as a Helpdesk Manager or in a similar role.
  • Excellent leadership and communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A chance to develop your skills and knowledge in a fast-paced and challenging environment.