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IT Desktop Support Specialist

2 months ago

Hull, Kingston upon Hull, United Kingdom Cranswick Country Foods PLC Full time
IT Desktop Support Engineer

Cranswick Country Foods PLC is a leading UK food producer with a strong commitment to innovation and growth. We are seeking an experienced IT Desktop Support Engineer to join our dynamic IT team at our Helsinki Road site in Hull.

The successful candidate will be responsible for providing technical support for desktop infrastructure, hardware, and software, as well as maintaining accurate records in our IT Helpdesk ticketing system. Key responsibilities include:

  • Building and installing PCs and peripheral devices, such as printers and scanners, in accordance with IT policies and standards.
  • Maintaining PCs and peripheral devices through Planned Preventative Maintenance.
  • Troubleshooting and resolving technical issues related to hardware, software, networking, and peripheral technology.
  • Updating the IT Helpdesk ticketing system with accurate records of actions taken, histories, and information.
  • Creating tickets to record technical issues and solutions, escalating issues to senior team members when necessary.
  • Managing the ongoing patch and vulnerability management of company devices.
  • Contributing to the knowledge database to ensure all technical documentation is up-to-date and relevant.
  • Maintaining a clean and tidy workplace environment.
  • Developing strong working relationships with key stakeholders.

Personal skills requirements include:

  • Proven work experience as a Desktop Support Engineer, Technical Support, or similar.
  • Good language and communication skills.
  • Certifications in Microsoft, Comptia, ITIL, and Cisco would be advantageous.
  • Familiarity with Office, Network troubleshooting, and MS Intune.
  • Excellent problem-solving and multitasking skills.
  • Strong experience working with Microsoft Windows OS and some experience with Android/iOS.
  • Ability to work as part of a team.

We can offer:

  • Excellent rates of pay.
  • A strong commitment to progression and personal development.
  • Profit sharing through a discounted share scheme.
  • Hassle-free auto-enrolment into our company pension scheme.
  • Access to our 'Feed your Wellbeing' platform.
  • Free on-site parking.