Helpdesk Administrator

2 weeks ago

East Tilbury, United Kingdom Beauchamp and Bird Ltd Full time

**Full Job Description**

We are a small well-established specialist mechanical and gas company based in Essex seeking an experienced Helpdesk Administrator.

**Summary Description**
To ensure that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.

**Main Duties**
- Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
- Manage, organise and update relevant data including electronic planner.
- Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
- Follow up calls and communicate with clients to keep them informed of progress.
- Act as a direct interface between engineers and the Service Manager - help manage and co-ordinate the organisation of engineers as required.
- Organise job board - assist with labour allocation and planning of service work - and up-date as necessary.
- Log jobs on Job management system and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
- Deal with customer enquiries & feed-back regularly.
- Be responsible for the management of portfolio of sites and renewal of contracts with Director.
- Assist in preparation of minor quotations as required.
- Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
- Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.
- Update “server”, back-up and “drop box”.
- Ad hoc duties as required.

**Person Specification**
- Be polite and well mannered.
- Possess excellent interpersonal and communication skills.
- Have the ability to multi-task.
- You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
- Ability to motivate the engineering team to deliver the standards required and to take responsibility for the completion of tasks.
- Be articulate and able to converse on different levels with different types of people.
- Have an ability to “fit in”, be flexible and strive to get things right the first time.

**Experience**

Essential

❖ Possess experience in an operational service office.

**Education & Qualifications**

Desirable

❖ Business and / or Administration Qualifications

**IT Systems**
Essential
❖ Be a proficient user of Microsoft Word, Excel, Gmail, and the Internet. Experience with Commusoft or similar job management systems.

**SALARY & PACKAGE**
- £22 - £24K
- Mon to Fri 8am -5pm
- 28 Days Holiday (inc. bank holidays)
- Company Pension
- On site office parking

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

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