Helpdesk Manager

4 weeks ago

Hull East Yorkshire, United Kingdom OCS Group UK Full time

Job Title: Facilities Manager

Monday to Friday - 40 hours per week

OCS are recruiting for a Facilities Manager to cover 2 locations in Durham & Hull. You will be working flexibly to meet business requirements, Monday - Friday, 40 hours per week with out of hours support. You will be responsible for overseeing effective delivery of Technical Services, Cleaning services, Reception Services, Catering, Helpdesk, Mail Room, Window Cleaning, Grounds Maintenance and other service lines and ad hoc areas as required. We are currently recruiting for a Facilities Manager to join our passionate and driven team based at our client’s site in Kingston upon Hull

You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the contract management team, in line with all processes and procedures
Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas
Manage the service delivery to the required standards to effectively maintain contractual performance to the required levels against KPIs and SLAs, ensuring financial penalties are avoided
Full line management responsibility for the teams on site ensuring teams are effectively supported and all company policies are followed
Effective control of financial management processes across areas of responsibility to support the Account Director in ensuring effective financial performance of the overall contract
Your day to day responsibilities are to manage the site’s effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place
Management of SMEs and subcontractors to ensure effective service delivery across all areas of service delivery
You will oversee helpdesk management, analyse data and collate reports as required to support the Senior Management Team
Collation of monthly client reporting for operational performance and KPI performance

Will have a background relevant experience to effectively deliver the role
Sound financial knowledge regarding budgets, P & L accounts, stock and staffing spends
A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage
High level of planning and organisational skills
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

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