Helpdesk Manager

2 weeks ago


Hull, Kingston upon Hull, United Kingdom OCS Group UK Full time
Job Title:
Facilities Manager

About the Company:
Welcome to OCS, where we are currently looking to add a dedicated Facilities Manager to our dynamic team. Join us at our client's site in Kingston upon Hull and oversee service delivery with a focus on continuous improvement and excellence in facilities management.

  • Ensure effective delivery of Technical Services, Cleaning services, Reception Services, Catering, Helpdesk, Mail Room, Window Cleaning, Grounds Maintenance, and other service lines as needed.
  • Manage performance levels and drive improvements across all service areas.
  • Support contract administration and engage with the contract management team to ensure compliance with processes and procedures.
  • Manage service delivery standards to maintain contractual performance against KPIs and SLAs.
  • Provide full line management support to on-site teams, ensuring adherence to company policies.
  • Control financial management processes to optimize contract performance.
  • Oversee staffing, audits, and daily operations to meet service level agreements.
  • Coordinate with SMEs and subcontractors for efficient service delivery.
  • Lead helpdesk management, analyze data, and prepare reports for the Senior Management Team.
  • Compile monthly client reports for operational and KPI performance.

Requirements:
To excel in this role, you should have:
  • Relevant experience to effectively manage facilities
  • Financial acumen regarding budgets, P & L accounts, and staffing costs
  • Professional management skills and knowledge of HR procedures
  • Strong planning and organizational abilities

Perks:
Joining us comes with perks like:
  • Various retail discounts
  • Discounted gym membership
  • Participation in our Cycle to Work scheme
  • Access to our internal diversity and inclusion community, "CHROMA"
  • Immediate access to our Learning and Development platform, "Opportunity"
  • Professional membership fees coverage

If you are keen to grow professionally, advance your career, and collaborate with inspiring individuals, we invite you to be part of our team by clicking on the application button.
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