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IT Support Technician

3 months ago

Hull, United Kingdom SGS & Co Full time

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.


We are currently looking for an IT Support Technician to join the team, based on site in our Hull office. The role will be responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems for IT goods and services at SGSCO.


They will be expected to complete IT maintenance and support tasks, as well as managing the relationship between the IT Helpdesk. This person will ensure that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with our helpdesk where necessary


Primary Responsibilities and Accountabilities:


IT Support

• Provide telephone, email, remote and desk side support to staff

• Complete any other tasks as requested by your line manager or a senior member of staff

• Ensure completion of backup tasks and scheduled tasks

• Occasionally carry out specific tasks outside of normal working hours

• Skills and knowledge required in areas such as desktop support in both Windows and MacOS.

• Occasional travel to other SGSCO locations

• Administrative tasks Management of the inventory, creation or updates of documentation


Software

• Make software available to appropriate customers where requested

• Ensure the anti-virus software is installed, kept up to date and working properly on all customers stations, where appropriate

• Assist in maintaining corporate security policies.

• Provide troubleshooting resolution and updating/upgrading of software to customers

• Troubleshooting and administering OSX / Windows / Microsoft Office and Adobe CC

• Troubleshooting and administering TeamViewer workflows


Hardware

• Maintain customers computer peripheral equipment, as requested

• Assist other technicians where required

• Liaise with external suppliers for the repair of equipment under warranty or maintenance contract

• Provide troubleshooting resolution and updating/upgrading of hardware to customers

• Assist with and provide support/troubleshooting for server hardware


Network Management

• Carry out routine network maintenance tasks

• Provide technical support for all users


General Location Requirements:

• Comply with all SGS standards, applicable regulations and departmental Standard Operating Procedures.

• Comply with SGS EH&S policies and procedures to maintain a safe work environment.

• Keep department organized and clean.

• Attend company-wide and departmental meetings.

• Adherence to change control policies and procedures

• Assist in any additional responsibilities, as directed by management. This job description is not intended to be all-inclusive. You may be required to perform other reasonably related business duties as assigned by your manager or other management personnel.


Educational & Experience Requirements:


• Minimum of 2 years as an I.T. support professional

• Experience in supporting macOS

• Experience in Supporting Windows Desktop

• Experience in JAMF is a plus

• Experience in supporting Adobe CC is a plus.

• Experience with ITIL is a plus