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Head of Commercial Strategy
4 months ago
As Director of Restaurant Strategy, you will be responsible for defining our future revenue growth strategy for Deliveroo’s restaurant business. Together with a team of 9 functional specialists, you will lead Deliveroo’s thinking on where and how we unlock consumer growth opportunities for restaurant delivery and how we offer a differentiated proposition to restaurant partners that enables them and Deliveroo to capture this growth. In executing such a category growth strategy, you and your team will lead a centre of expertise advising partners on how to grow on the Deliveroo marketplace, including specialisms in menu design, food pricing and promotions and optimising restaurant operations to ensure partners offer a great delivery experience. Finally, you will lead Deliveroo’s thinking on commercial architectures and B2B pricing to ensure we capture our fair share of the value we generate for restaurant partners.
This role operates at the heart of Deliveroo’s restaurant business, providing opportunities to work with Product, Technology, Commercial, Marketing and Operations teams from across Deliveroo. Reporting to the VP Commercial for UK & Ireland, you will also work alongside our Commercial Directors and their teams who will be executing the strategies you develop, giving you hands-on opportunities to work closely with our restaurant partners in developing and executing the growth strategies you define.
Collaborate with product and business leaders to cascade these strategies into future roadmaps
Collaborate with our Insights team to uncover partner needs and pain-points through regular research, data analytics and ad-hoc means (e.g. topic-specific focus groups)
Define how we segment partners based on their needs and the opportunities for growth we see with them
Identifying key opportunities to enhance our proposition, whether that be by improving the ease of doing business with Deliveroo or by enhancing the products and services that help partners to grow profitably
Own the strategy and implementation of key parts of our proposition, including our Signature “delivery-as-a-service” offer
Operate centre of expertise that define best-practice approaches to Menu Desig, Food Pricing & Promotions, Restaurant Operations
Collaborate with the Partner Policy & Processes and B2B Marketing teams to ensure our Partner Growth Framework is embedded in relevant partner-facing processes and tools
Supporting local market teams to develop their commercial architectures that capture our fair share of the value we generate for partners
Operate a centre of expertise that provides advice to local market teams on Commission Frameworks, On-Boarding Fees, B2B Promotional Discounting, Penalty Charges and alternative B2B pricing frameworks
Provide regular pricing compliance reporting to commercial and F&S leaders to ensure we are embedding our architectures and catching deviations from them
Building, coaching and leading an exceptional Restaurant Strategy team that is engaged, inclusive and high-performing
Thought-leadership: utilises data and consumer insight from across markets and external best-practice to shape clear growth strategies. Is able to translate this strategy into business cases and a structured roadmap of initiatives that can be delivered by their team or the wider organisation
Expertly evaluates complex trade offs around competing business and financial priorities. Delivery: sets clear performance management framework and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues. Builds a performance culture that celebrates successes while learning from mistakes whilst avoiding a “blame culture”.
Community-Building: Sponsors departmental or cross-functional initiative(s) that strengthen organisational culture (e.g. training, mentoring, diversity and inclusion, recognition). Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
Workplace and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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