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Communications and Engagement Officer

1 month ago

StocktononTees County Durham, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

This is an exciting opportunity to provide communication and engagement support for University Hospitals Tees - a group partnership between North Tees and Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust.
By working together the two trusts aim to deliver better healthcare services and improve patient care across the North East of England.
The trusts remain statutory entities in their own right, while they work in close partnership across both clinical and non-clinical services.
The post holder will work across all hospital group sites supporting the communication and engagement teams at both trusts and the hospital group project team.
Main duties of the job
The post holder will work across all hospital group sites supporting the communication and engagement teams at both trusts and the hospital group project team.
The role will help showcase the key advantages of the group model, including the shared vision and values, collaborative working and shared leadership team.
The role will also be responsible for developing and implementing communication strategies to engage with both internal staff and external stakeholders to share and explain the advantages of the group model and news from the group as it develops and grows over the coming few months.
It will involve having the skills to understand and present complex and potentially sensitive information and do so while using persuasion and negotiation skills. This post holder will need to make decisions about how to present messages to internal and external audiences, and which communication tool to use to do this to best effect.
The role will also involve excellent written skills, organisation, and the ability to create materials in a range of formats including for website, intranet, social media and other emerging media.
Among other requirements will be the need to organise and run engagement events, using excellent communication skills to interact with stakeholders such as staff, patient groups and local organisations.
Job description
Job responsibilities
The post holder will need excellent communications and relationship skills, analytical and judgement skills and the ability to plan and to organise.
Person Specification
Qualifications
Essential
~ Educated to degree standard

Desirable
~ Professional qualification in communications or marketing and/or membership of a relevant professional body and/or relevant professional experience

Experience
Essential
Experience of a communications (public relations) or marketing role
Experience of using intranets, websites and social media as communications tools.
Experience of dealing with journalists and media relations.
Experience of producing communications campaigns and content.
Desirable
Experience of producing communications campaigns and content for patients and carers.
Experience of working within NHS or other public sector organisation.
Experience of communicating and engaging stakeholders during a period of significant change
Knowledge
Essential
Excellent writing and editing skills, including the ability to tailor content and format to different audience needs.
Demonstrable skills in building and maintaining positive working relationships with a range of stakeholders
Ability to work without direct supervision and prioritise own workload
Proven organisational skills IT skills including content management systems, spreadsheets and databases
Problem solver, with good analytical skills
Skills in use of a range of software (including design, social media and web tools)
Design and creative skills
Up to date knowledge of current communication channels (including digital and social media) and how to use them effectively
Event planning and delivery
Hosting engagement events
Skills
Essential
Able to work in accordance with the group's values and behaviours
Committed to continual quality and service improvement
Committed to promoting a positive image of the hospital group
Self-aware and committed to continual personal development
Able to demonstrate a high level of creativity and find innovative solutions to problems.
Able to prioritise and work to often tight deadlines
Understands the principle of confidentiality
Able to demonstrate flexibility and ability to adapt to changing environments and work priorities.
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