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Senior Collections Manager

4 months ago

London, United Kingdom Zilch Full time

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? 

We’ve already done big things since launching in the UK in 2020. In our first 24 months, we gained a huge 3 million customers. And just 14 months into our journey, we earned double-unicorn status – the fastest company in Europe to do so *bragging-not-bragging*

There are some exciting projects coming up and we’ve got big growth plans. Want to join us?

The role. 

Zilch is dedicated to the pursuit of excellence and is currently in search of a Collections Manager to join our proactive and fast-paced environment. Your role involves leading and guiding the BPO and DRA collections teams to achieve exceptional customer outcomes aligned with our strategy. You'll thrive in navigating collections and recoveries data, leveraging insights to track progress and anticipate future trends, presenting clear explanations to Senior Management. Regularly revising and enhancing collections procedures to ensure compliance with company and regulatory standards is pivotal. Your expertise will drive process improvements and automation, enhancing customer experiences through data-driven innovations and collaboration across functions. Additionally, you'll play a pivotal role in recruiting, managing, and mentoring team members, fostering their professional growth and success. 

Day to day responsibilities.
  • Report to the VP of Collections regarding collections performance, collections targets, SLA’s and KPI.
  • Lead and manage the BPO and DRA collections teams to deliver outstanding customer outcomes in line with the collections strategy and ensuring they are well equipped to meet SLAs and KPIs.
  • Able to forecast future trends in collections and recoveries, highlighting risks and opportunities early in the process and being able to explain these trends to Senior Management.
  • Regularly review, update collections procedures and processes to ensure they are complaint with the company and regulatory policies. You will be comfortable with demonstrating collections progress by being on top of numbers and trends.
  • Bring improvements and automation to existing processes and customer journeys using data, industry knowledge, process innovation and cross function collaboration.
  • Recruit, manage and coach existing team members and help them achieve their career goals.
  • Zilch is looking for an individual with 2+ years in the Collections Manager / Senior Manager Capacity within the consumer lending industry.
  • Highly skilled and experienced with the ability to report back under quick turnaround times and the ability to create insightful and detailed reports.
  • Highly numerate with excellent data interpretation, presentation and facilitation skills.
  • Thorough understanding of FCA regulations, conduct rules,
  • Continuous learning mindset and up-to-date knowledge of training industry trends and best practices.
  • Being proactive in constantly searching for improved ways of functioning and being able to make changes to existing functions where appropriate.
  • Be active in the industry around latest collections tools, technology and regulatory developments.
Benefits

Compensation & Savings
  • Pension scheme - 5% employee contribution and 3% employer contribution
  • Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
  • Income Protection - up to 75% of annual basic salary to cover long term injury or illness 
  • Private Medical Insurance including;
  • GP consultations (video, telephone or face-to-face)
  • Prescribed medication
  • In-patient, day-patient and out-patient care
  • Mental health support
  • Physiotherapy
  • Advanced cancer cover
  • Employee Assistance Programme including
  • Unlimited mental health sessions
  • 24/7 remote GP & physiotherapy
  • 24/7 helpline for emotional & practical support
  • Savings & discounts on everyday shopping
  • 1:1 personalised wellbeing consultations

Family Friendly Policies

  • Enhanced maternity pay
  • Enhanced paternity pay
  • Enhanced adoption pay
  • 5% cashback in Zilch rewards on purchases through the app
  • £200 Zilch rewards bonus for WFH set up 

Learning & Development

  • Professional Qualifications
  • Professional Memberships
  • Learning Suite for e-courses
  • Internal Training Programmes
  • FCA & Regulatory training 
  • Hybrid Working 3 days in office
  • Casual dress code
  • Work related social events
  • Free fruit, snacks, and refreshments in the office
To apply for this role, please submit your CV along with a cover letter.

We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.

Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

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