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Quality Manager
4 weeks ago
We are recruiting for an experienced senior manager to join our Registration Team and lead the Quality Assurance, Registration Training and Appeals team. The Operational Manager - Registration Quality Assurance and Training role is one of three new Operational Manager positions within the Registration Department. This role provides senior leadership and is accountable to deliver a programme of audit and quality assurance activities for the Registration Department. The role is responsible for managing the design and development of the quality assurance programme content, and the feedback of results to the Registration Department.
The position offers the opportunity to lead and design the department specific Training Needs Analysis (TNA), training plans, training delivery, training evaluation and outcomes both for individual partners, employees and across the whole Registration team.
The Operational Manager - Quality Assurance and Training also leads the team within the Registration Department that delivers a high quality, consistent and efficient registration appeals service.
Change Management: Proven ability to design, implement and review complex business processes, making recommendations for change and implement them where necessary.
Quality Assurance: Comprehensive experience of successfully leading a programme of quality compliance and assurance in a regulatory environment.
Learning and Development: The proven ability to lead the design, implementation and delivery of a departmental training plan, making recommendations on future training needs and modes of delivery.
UK Registration, International Registration, Renewal and continuing professional development (CPD) Team, Contact Centre, Quality Assurance & Training and Registration Appeals.
HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer*.*
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Charing, Kent, United Kingdom The Health and Care Professions Council Full time €56,000 - €69,000We are recruiting for an experienced senior manager to join our Registration Team and lead the Quality Assurance, Registration Training and Appeals team. The Operational Manager - Registration Quality Assurance and Training role is one of three new Operational Manager positions within the Registration Department. This manager, along with two counterparts...
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