Business Manager

We are currently seeking a talented and dynamic individual to join our team as a Business Manager. The ideal candidate will have a proven track record of delivering business functions to support the wider team and organisational strategy. You will provide support to a large project-based team to ensure the success of operational goals across the Optimisation Team and the organisational Workforce Services.
If you are a motivated and innovative individual with a passion for driving business success, we want to hear from you.
27 days leave (increasing with length of service) plus bank holidays,
~ Flexible working (we are happy to discuss options such as compressed hours),
~ Hybrid working model (we are currently working largely remotely),
~ Active wellbeing and inclusion networks,
~ NHS Car lease scheme,
~ Access to a wide range of benefits and high street discounts

The Optimisation Team work within the NHS Business Services Authorities Workforce Services Directorate to build expertise across all workforce systems including NHS Jobs, ESR (Electronic Staff Records), NHS Pensions, HR Shared Services and Student Services.
Development and implementation of business strategies to optimise service delivery
- Analyse trends to identify opportunities for growth
- Support the development and delivery of business planning, reporting, risk management and process improvement.
- Provide support to the Senior Managment Team across all areas.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.
Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Business and strategic planning
Working with the SMT to support the development and delivery of their strategies and business plans; facilitating the business planning process; using insight to inform, focus and drive improvement planning.
Supporting the SMT in business and financial planning activities
Supporting the Performance Manager in the process for producing an annual business plan, supporting strategies and development action plan, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options
Developing and reporting on a robust process to assure the delivery of the team’s Strategic Plan, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options, and ultimately making decisions in the best interest of the NHSBSA.
Business Function Improvement
Planning and organising numerous events/meetings. Ensure the team complies with all data reporting requirements to Leadership Team, Board and other operational governance forums (including KPI reporting, financial reporting, and board report narratives)
Analyse, interpret and present data to highlight issues, risks and support decision making.
Co-ordinate the creation, maintenance and regular updates of the team’s management information including responsibility for the operational and service risk and issue register, disaster recovery and business continuity plan(s), collation of the PMD document set comprising key operational information (including the PMD strategy, business plans, functional standards, and professional delivery capability frameworks)
Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans.
Stakeholder engagement and networking
Work effectively with a variety of external and internal colleagues, commissioners and stakeholders on projects and programmes as required.
Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues.
Nurture key relationships and maintains networks internally and externally, potentially including national networks. Personal Qualities, Knowledge, and Skills
Business management skills and knowledge of business process improvement approaches, tools, and techniques
Skilled in working autonomously, planning work to meet delivery timescales and identifying key issues and priorities.
Ability to work with and support senior leaders and managers within a directorate, providing management information and analysis and tracking delivery of objectives and action plans
Highly skilled communicator with the ability to plan and prepare a wide range of internal communications, to convene and chair meetings and to interact with senior stakeholders.
Committed to championing equality and diversity.
Advanced knowledge and experience of the Microsoft 365 suite of tools, such as Teams, SharePoint etc.
Ability to analyse complex facts and situations and develop a range of options, including development of business cases through to implementation.
Extensive experience of networking and stakeholder engagement to drive improvements in customer experience, service delivery and performance outcomes
Delivering business/quality improvement within a diverse organisation
Managing multiple projects and tasks
Facilitating and contributing to service improvement and business process re-engineering exercises
Experience of applying project planning and management techniques to own work
Knowledge of financial processes and approvals
Business process improvement experience
Experience of applying HR policies and procedures
Evidence of continuing professional development
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer andwe’verecently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.
We offer an invitation to the first stage of the selection process forpeople with disabilities thatwish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, whereall of the essential criteria in the person specificationare met.